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According to a recent Deloitte study, 76% of American companies outsource their IT functions. What drives this trend? Does outsourcing truly win the in-house vs outsourcing development battle? In this article, we will explore both strategies, evaluate their advantages and disadvantages, and help you choose the approach that best suits your project.
What Is In-House and Outsourcing Software Development?
In-house development refers to the process in which a company independently creates its digital products. In this case, only the internal team is involved in development, without hiring external specialists.
Do you think this approach is ideal because all IT functions will be handled by a reliable development team that you assemble yourself? In some ways, you’re right. However, it also comes with significant responsibility and high costs. After all, you will need to hire and manage developers, designers, product and project managers, and other personnel. But we will discuss the pros and cons of this strategy in more detail later.
Outsourcing software development implies hiring an external team or individual remote specialists to work on a software solution. Depending on the budget size, required technology stack, and other project specifics, you can choose between nearshoring, offshoring, and onshoring. What do these terms mean?
Offshoring refers to delegating processes to a distant country, often on another continent. This is considered the most cost-effective outsourcing option, as service rates vary significantly across countries. However, such price differences do not always affect the quality of the final product.
Take a look at these impressive figures: In Switzerland, developers earn around $100,000 per year, whereas in Norway, Australia, and several other countries, this amount is nearly half as much. Does this mean that specialists in those regions are less qualified? Hardly.
Nearshoring—outsourcing to a neighboring country. Preferably one that borders yours or is at least located on the same continent. The goal is usually the same—to save on IT services.
Onshoring—hiring external specialists from your own country. What is the point? It’s simple. Even within the same state, the cost of creating an identical digital solution can vary significantly.
As an example, take a look at the salary range in major USA cities (data provided by Indeed):
- Columbus, OH – $142,605 per year
- Bellevue, WA – $137,206 per year
- San Jose, CA – $120,751 per year
- San Diego, CA – $118,932 per year
- Houston, TX – $98,751 per year
So, we have figured out the definitions of in-house and outsourced software development and also discussed the types of the latter. What are the key differences between these strategies?
In-House vs Outsourcing: Key Differences
In-house vs outsourcing development is a choice that many teams face. The fact is that there are several fundamental differences between these approaches. They should be taken into account when organizing the development process in a company.
This comparison highlights the strengths and weaknesses of both approaches to software development. However, to make these differences even clearer, let's take a closer look at the pros and cons of outsourcing and in-house development.
Outsourcing Software Development: Pros and Cons
Let’s start by looking at outsourcing software development – the pros and cons of this approach allow the global outsourcing market to grow at an impressive rate. This suggests that the cons of this approach are not so significant, right?
If in 2024 it was valued at $611.8 billion, it is projected to grow to $1,345.5 billion in the next 10 years.
Outsourced Development Pros
Teams that opt for outsourcing digital solution development can expect the following benefits:
1. Cost Savings.
We’ve already mentioned that companies can save by outsourcing to regions with cheaper labor.
However, that’s not all. Toptal has created a calculator to estimate the actual costs of hiring in-house developers and remote specialists. According to the calculations, even with the same hourly rate, outsourcing will cost the company 1.5 times less:
This is explained by additional expenses for office rent, employee training, providing necessary infrastructure, and so on.
2. Access to the global talent pool.
Finding a developer with the necessary skills can be challenging, especially in regions where the number of specialists is not very large.
Take a look at how the number of IT specialists differs in various countries:
Access to the global talent pool allows you to use the latest technologies that may not be widely available in your region.
3. Flexibility and scalability.
According to Indeed, the hiring process can take anywhere from a week to a month or more! Therefore, if you anticipate the need to expand or reduce your team, it is wiser to consider outsourcing.
It also makes more sense to consider a remote candidate for short-term projects if there is no further collaboration planned after the project ends.
4. Accelerating Time to Market.
Outsourcing allows you to reduce the time spent on recruiting and hiring specialists. Additionally, there is no need for training and onboarding the development team, which, as you’d agree, is also a lengthy process.
Moreover, you can engage several teams to work on the project. They will work on different aspects of the application simultaneously, bringing its release closer. An additional benefit is the ability to work around the clock due to time zone differences.
5. Optimization of company operations.
Outsourcing IT functions will allow you to focus on other activities, such as marketing, customer service, implementing financial strategies, and more.
Furthermore, outsourcing makes sense even if you have an in-house development team. Engaging external specialists will reduce the load on your team and allow you to implement innovative technologies that your developers may not be proficient in.
Outsourced Development Cons
Along with the benefits for a company, turning to IT outsourcing can lead to certain challenges:
1. Communication problems.
This issue is especially relevant with offshoring, when specialists are located in different time zones. Just imagine: you need to urgently address an issue, but it's outside your team's working hours. This can seriously affect the efficiency of development.
Another possible barrier to productive collaboration is different languages and cultural differences. Wouldn't it be difficult to understand your counterpart if their vocabulary is unfamiliar to you, or if they adhere to values and traditions that differ from yours?
2. Quality control challenges.
When an in-house team is working on a software product, they are clearly aware of the standards they need to follow. This enables them to create solutions that meet the needs of the audience and business expectations.
In the case of outsourced development, there is a risk of discrepancies in quality standards between internal and external teams, especially when communication gaps exist.
The result is an unsatisfactory final product, which may lead to another outsourcing drawback—as we'll discuss next.
3. Hidden costs.
If the final product quality is lacking, you’ll have to hire other specialists to fix defects. However, this problem can be avoided by working only with trusted providers.
Still, there is the risk of additional costs for managing remote specialists and the possibility of project expansion due to control issues.
4. Data and intellectual property (IP) security.
Collaborating with third parties on development involves sharing confidential information about your business and clients.
Again, only work with reliable partners to ensure they won’t misuse your data or share it with unauthorized individuals.
We’ve discussed the pros and cons of outsourcing software development. How does the situation look with the advantages and disadvantages of creating an in-house team?
In-House Development: Pros and Cons
Despite the growing popularity of outsourcing, many companies still prefer to develop software in-house. This approach also has its own pros and cons.
In-house Development Pros
Developing software internally offers the following advantages:
1. Full control over the development process.
The decision to hire an in-house team is a step towards complete control over the development process.
You can select the optimal tech stack, implement methodologies that you deem suitable, and track every stage of the SDLC and its duration.
2. Intellectual property security.
According to ABI Research, U.S. companies lose between $180 billion and $540 billion annually due to intellectual property theft.
In-house development minimizes the likelihood of this issue, as the company will be the sole owner, and there is no need to share data with third parties.
3. Improved communication on the project.
Teams working in a shared workspace experience fewer communication challenges. They are not hindered by cultural and language differences or time zone discrepancies.
This, in turn, helps avoid several problems. According to recent statistics, poor communication methods can lead to a number of losses for a company. Among these, 68% of work time is wasted, 42% of employees face stress and burnout, and 12% of customers leave for competitors:
4. Team engagement and a deep understanding of business nuances.
An internal development team is likely to be better informed about the company's values, culture, and target audience. This enables them to create a tailored solution that aligns with the client’s vision.
Additionally, in-house developers are more invested in the success of the project, as they are part of the business.
In-house Development Cons
If you are an advocate of in-house development, be prepared for some challenges along with the benefits. Here are a few of them:
1. High costs.
With outsourcing, the company only spends money on the developer’s rate. The situation is completely different with an in-house team.
We present a list of expenses to consider:
- hiring costs;
- total salary of the team;
- provision of necessary infrastructure;
- training fees for technologies;
- bonuses and benefits;
- software license purchases;
- overhead costs.
Overall, the difference between in-house vs outsourcing development can amount to hundreds of thousands of dollars. And as you can see, it is not in favor of the in-house team.
2. Limited resources.
In-house specialists may have limited experience and knowledge in specific areas needed for the project. There are two solutions to this issue: employee training, which again incurs additional costs and time, or opting for familiar technologies that are unlikely to yield the desired results.
Moreover, the lack of resources may become noticeable when scaling the project significantly. Hiring an in-house specialist is a lengthy and complicated process.
3. Hiring issues and employee turnover.
According to Statista's analytics, in 2023, 54% of organizations experienced a shortage of tech talent. And this is not the peak—two years ago, this figure was at a record-high 70%.
However, even if you manage to hire the best talents, don’t rush to celebrate your victory. You still need to retain them. And here’s where the real challenge begins. To attract a developer to work specifically for your company, you will need to offer a high salary (higher than your competitors), social benefits, bonuses, etc. In other words, you will be committing yourself to unforeseen expenses. Whether this is justified is up to you to decide.
So, we’ve thoroughly discussed the advantages and disadvantages of in-house development and outsourcing. Now, it’s time to determine which strategy is best suited for you.
In-House vs Outsourcing: How to Make the Right Choice?
In-house vs outsourcing software development—which one should you choose for your company’s success? Here are the types of projects optimal for each of these strategies:
For in-house development:
- Long-term projects. If a project requires constant development, support, and close collaboration, it makes sense to build an internal team. This is especially relevant for complex systems that are continuously evolving and require in-depth knowledge of their architecture.
- Projects involving confidential data. If you are dealing with confidential data, in-house development can guarantee its complete security. This is facilitated by better control over work processes and the absence of the need to share data with third parties. However, as an alternative, you can turn to a reliable outsourcing provider who guarantees the security of confidential data on par with an in-house team.
- Projects that are critical for the business. These are projects that involve creating products that must fully reflect the vision, culture, and strategy of the company. If you are not sure that you can achieve this with external developers, it is better to opt for an in-house team.
For outsourced development:
- Projects with a limited budget. Outsourcing allows savings on developer salaries and related expenses.
- Short-term projects. If the team is only required to create a product without further updates and support, hiring in-house specialists is not advisable.
- Projects where quick time-to-market is a priority. Time savings on hiring and adaptation, the ability for round-the-clock work, and involving multiple teams contribute to faster releases.
- Projects with changing resource needs. Here, the ability of remote teams to scale quickly is key.
- Innovative projects. Access to a global talent pool enables the use of cutting-edge technologies that may not be well-developed in your region.
Thus, if you are looking to save costs, use an innovative tech stack, and outpace competitors, outsourced development will be the best choice for your company.
Darly Solutions—Your Reliable Partner in Outsourced Software Development
The Darly Solutions team is ready to be your guide in the world of creating high-quality digital solutions. We provide comprehensive services, including web and mobile development, UI/UX design, MVP development, QA and testing, and much more.
By outsourcing your project to us, you can be confident in our full immersion in your product vision, data and intellectual property security, and guaranteed adherence to project deadlines.
Contact a Darly Solutions manager, calculate the estimated costs, and start your journey to digitalization today!
Denied claims and slow reimbursements choke your clinic's cash flow. With smart medical billing software on board, you can automate claims, reduce errors, and accelerate payments, freeing staff to focus on what matters most. Compliance? Covered. Patient billing? Transparent and simple.
No wonder the global medical billing software market is projected to surpass $52 billion by 2035, with a steady (CAGR) of 10.2%.
Read on for a deep dive into billing technologies in modern healthcare, their benefits, challenges, and trends to watch.
What Are Medical Billing Technologies?
Medical billing technologies are software and automated systems that turn patient diagnoses and treatments into coded claims, submit them to insurers, and track payments. They automate manual tasks such as coding, claim submission, insurance verification, and denial management, reducing errors and speeding up reimbursements. With EHR and AI integration, medical billing software streamlines the billing process, enhances accuracy, and optimizes healthcare revenue cycles.
Benefits of Implementing Medical Billing Technologies
As the pressure to deliver faster, smarter, and more patient-centered care intensifies, healthcare providers can no longer afford to treat medical billing technology as an afterthought. Here's how they're transforming both the bottom line and the patient experience.
Reduction in Billing Errors
Billing errors cost healthcare providers time, money, and credibility. Manual processes, especially under high-volume conditions, leave too much room for human error. Medical billing technologies eliminate this risk with automation and built-in validation. They instantly flag discrepancies before submission, ensuring claims are accurate, compliant, and reimbursement-ready. The result? Fewer denials, faster payments, less admin work, and greater trust from payers and patients.
Faster Payment Processing
Traditional claim cycles can stretch for weeks, which might choke cash flow and threaten the financial health of smaller practices. Modern medical service billing technologies flip the script.
With instant electronic submissions and real-time payer integration, claims are processed faster, and decisions are made sooner. Built-in tools, such as automated invoicing, online payments, and digital reminders, streamline collections and reduce receivables. The result? Less waiting, more revenue, and a billing process that actually keeps up with clinical care.
Improved Financial Transparency
Unclear charges often catch patients off guard, while administrators face rising debt from unpaid bills. Modern billing technologies address this issue and deliver real-time cost visibility. From itemized statements and insurance eligibility checks to analytics dashboards, these tools give both patients and providers the clarity they need. When patients understand what they owe—and why—they're far more likely to pay on time.
Enhanced Patient Experience
Even when care is top-notch, murky charges, hard-to-read invoices, and delayed payments can damage trust. Medical billing technologies flip that script. With real-time pricing info, digital statements, automated reminders, and self-service payment tools, patients are informed, empowered, and more likely to pay. That's how smart billing turns financial friction into loyalty.
Applications of Medical Billing Technologies
Medical billing technologies optimize healthcare financial processes with efficiency, accuracy, and compliance. Key applications include:
Automated Claim Generation and Submission
AI-powered platforms like TriZetto and Waystar automate claim submissions, catch coding errors, and verify insurance eligibility in real time. Result: 90 %+ first-pass claim acceptance rates, fewer denials, and faster reimbursements with AI and machine learning on board.
Revenue Cycle Management (RCM)
Epic or Athenahealth integrates billing, coding, and collections into unified platforms. Predictive analytics identifies payment delays, cutting accounts receivable days by 20-30%. Centralized dashboards track key metrics (e.g., claim status and collection rates), enhancing financial oversight and increasing provider cash flow.
Integration with Electronic Health Records
Seamless sync with EHRs such as Cerner pulls patient diagnoses and treatment codes directly into billing workflows, reducing manual errors by ~15%. Direct data transfer ensures compliance with HIPAA and CMS regulations. Integration aligns clinical and financial operations, improving accuracy and reducing audit risks.
Code and Denial Management
Platforms like Change Healthcare analyze denial patterns to identify root causes (e.g., incorrect codes, missing authorizations). Automated workflows prioritize and resubmit claims, plus they lower denial rates by 5-10%. Analytics-driven insights enable providers to address systemic issues, resulting in a 10-15% increase in revenue recovery and a reduction in write-offs.
Real-Time Insurance Eligibility Verification
Tools like Availity and Change Healthcare verify patient insurance coverage instantly via payer databases. Verification confirms policy status, co-pays, and deductibles before services, resulting in a 20% reduction in claim rejections. Immediate checks ensure accurate billing and minimize patient billing disputes, improving satisfaction and operational efficiency.
Challenges and Considerations in Medical Billing Technologies
Even the smartest billing tech has blind spots. Here are some critical areas to address:
Integration with Existing Systems
Legacy or siloed systems don't sync with new billing and coding tech. Incompatible formats and poor vendor support lead to errors, redundant work, and delays, disrupting workflows.
How to Fix: Select tools that support open APIs and HL7/FHIR. Select vendors with integration expertise. Map data helps identify issues early. Test in a sandbox and roll out gradually.
Data Security and Privacy
Patient billing tech is a magnet for hackers, and ransomware and phishing attacks are on the rise. Breaches erode trust and can lead to legal trouble. Balancing security with staff access is tough, especially with cloud and remote setups.
How to Fix: Encrypt data, use multi-factor authentication and monitor threats live. Audit security and test vulnerabilities regularly. Train staff on phishing and safe data practices. Explore blockchain or tokenization. Maintain a strong incident response plan and run breach simulations.
Compliance with Healthcare Regulations
Healthcare data rules, such as HIPAA and GDPR, are strict and constantly evolving. Failure to comply can result in heavy fines and severe damage to one's reputation. Compliance isn't a one-time fix-it demands constant vigilance across all systems, processes, and staff behavior.
How to Fix: Build compliance into your tech stack with automated monitoring and audit trails. Run frequent risk assessments to catch gaps early. Keep policies updated and transparent. Train every employee on the basics of compliance and their role in protecting data. Use tools that enforce access controls and log every action to ensure accountability.
Balancing Medical Billing Technology with Human Expertise
Tech speeds up work but can't replace human judgment. Skilled coders and security pros add critical thinking and context that machines lack. The best results come from mixing tech with human insight.
How to Fix: Align IT and clinical teams to fit tech into real workflows. Automate routine tasks but keep humans in charge of complex decisions. Review and adjust this balance regularly for top security and accuracy.
Future Trends in Medical Billing Technology
Tech is solving medical billing pain points at scale. Here are the trends pushing it forward.
Real-Time Automated Insurance Verification
Automated systems now instantly check insurance eligibility and make benefit changes. They alert billing teams before claims are sent out, thereby reducing the number of denied claims resulting from outdated coverage. This approach speeds up payments and eases the workload for long-term care billing teams managing a large number of patients.
AI-Driven Automated Payment Follow-Up
AI tools handle overdue payments by sending reminders, tracking responses, and scheduling follow-ups automatically. AI cuts manual work and reduces Days Sales Outstanding (DSO), improving cash flow without straining patient relationships.
Voice-Enabled AI Agents in Billing
Voice AI handles calls for prior authorizations, claims questions, and payment posting. Using natural language processing, these agents reduce errors and wait times, freeing staff to focus on higher-value tasks and enabling 24/7 operations.
Intelligent Process Automation (IPA) for Denial Management
IPA automates the review of denied claims by sorting reasons, identifying missing documents, and flagging urgent cases for prompt attention. It integrates with claims systems for real-time payer updates, speeding appeals, and boosting approval rates with payer-specific templates.
Advancements in Computer-Assisted Coding (CAC)
CAC speeds coding with two main types: rule-based systems using fixed logic and NLP-driven systems that interpret clinical notes. NLP offers flexibility but depends on quality data and regular updates to coding rules.
AI-Powered Coding Accuracy Checks
AI tools verify codes against clinical documentation to catch errors before claim submission. This extra layer cuts costly mistakes, eases workloads, and helps facilities maintain coding accuracy amid staffing shortages.
Financial Relationship Management (FRM) Platforms
FRM platforms centralize financial communication between providers, payers, and patients. They track invoices and payments and send automated reminders or payment plans. They also analyze payer behavior to improve collection strategies.
Blockchain for Secure Billing Records
Blockchain creates a decentralized, tamper-proof ledger for claims and payments. It boosts data security, prevents fraud, and stops duplicate billing. Distributed data storage keeps information safe even if parts of the network get compromised.
How to Choose the Right Medical Billing Software for Your Clinic
Picking the right software takes some thought. First and foremost, evaluate your practice's specific needs, including its size, specialty, and volume of claims. Identify the key features you require, such as claims submission, payment tracking, patient invoicing, and insurance verification.
Ensure the software is HIPAA-compliant and supports the latest coding standards, such as ICD-10, CPT, and HCPCS, with regular updates to stay current with healthcare regulations. Look for a user-friendly interface that minimizes training time and errors. Especially for those that offer electronic claim submission with real-time status updates, denial management, and reporting tools to optimize revenue cycle management.
Consider scalability to accommodate your practice's growth. Ensure it integrates seamlessly with your EHR and practice management systems to streamline workflows. Verify the strong accuracy and compliance features to reduce coding errors and avoid penalties.
Check customer reviews and seek recommendations from peers in your specialty to gauge the quality and reliability of support. Finally, take advantage of free trials or demos to test the software's usability and customer service before making your final decision.
With this strategy, you'll confidently choose a medical billing solution that enhances your clinic's efficiency, ensures compliance, and improves financial outcomes.
Why Choose Darly Solutions for Your Needs
Darly Solutions stands out as a healthcare software development partner because we deeply understand clinics and medical providers' unique challenges.
Key takeaways:
- Delivered over 60 MedTech projects, including medical billing software, telemedicine apps, and EHR systems.
- Known for cost-effective, user-friendly, and compliant software built with modern technologies like React, NodeJS, and Python.
- Praised for agile development, clear communication, and timely delivery.
Need expert help with medical billing software development? Partner with Darly Solutions for managed IT teams or project-based support. Contact us today to transform your digital health initiatives with experts you can trust.
Conclusion
Medical billing tech is reshaping healthcare fast. AI, automation, and cloud tools reduce errors and expedite payments. Linking EHRs with billing software boosts accuracy and teamwork. New technologies, such as blockchain, secure data and clarify claims. Telehealth and wearables push billing to adapt to virtual care. Chatbots and AI handle patient questions and payments, saving time and resources.
Costs, training, and privacy concerns remain hurdles, but the payoff is big: faster revenue, less admin hassle, and a better patient billing tech experience. The future of medical billing technology is smart, efficient, and poised to meet whatever challenges the healthcare industry presents.
Medical device software now drives the core of digital health. AI powers diagnostics, IoT connects patients to providers, and real-time data shifts care from reactive to predictive. According to recent statistics, the global SaMD market is projected to grow from $2.77 billion in 2024 to $52.87 billion by 2033 at a compound annual growth rate (CAGR) of 38.4%. The U.S. advances rapidly with FDA pathways designed for speed, while Europe maintains a GDPR-compliant digital health infrastructure, holding a 30% global market share.
Nevertheless, the future is bright for SaMD; it has benefits and challenges. Let's dive into the meaning of medical device software development, including the steps and types.
What Is Medical Device Software Development?
Medical device software development refers to designing, creating, testing, and maintaining software that is integral to the functionality of medical devices or operates as a standalone medical device. This software must meet strict regulations for safety and accuracy, including those from the FDA, MDR, and ISO 13485.
Who Benefits from Medical Device Software Development
Demand for medical device software spans many sectors. Let's explore the industries leading the way.
Healthcare Providers
Real-time patient data helps providers make sharper decisions and diagnoses. Automation reduces manual errors and allows staff to focus on care. AI and IoT add efficiency and enable remote, personalized treatment. This delivers faster, safer care while cutting costs.
Medical Device Manufacturers
Medical device manufacturers use software to automate quality control and ensure compliance with regulations. Real-time monitoring reduces errors and helps make proactive adjustments. Scalable updates future-proof devices, while ERP systems improve supply chains, reduce costs, and accelerate time-to-market.
Pharmaceutical Companies
Pharma firms cut trial costs via wearables, automate drug production with digital batch records, and monetize AI-powered SaMD apps that improve adherence. Real-time monitoring speeds up approvals, while AI-driven data tailors therapies and unlocks revenue from digital treatments and SaaS models, sharpening efficiency and market edge.
Telemedicine Providers
Telemedicine thrives in video conferencing and remote monitoring, particularly in underserved areas. Yet, it needs specialized software to connect with medical devices for remote diagnosis, monitoring, and treatment. Modern medical device software improves access to care, diagnostic accuracy, patient engagement, and chronic disease management while also helping reduce hospital readmissions.
Biotech Companies
Biotech companies use medical device software to process complex biological data, speed up drug discovery, and perform diagnostics. Custom tools automate tasks while ensuring compliance with FDA and HIPAA regulations, reducing risk. The result? This tech drives innovation, cuts costs, and accelerates the development of market-ready biotech products.
Clinical Research Organizations (CROs)
CROs gain efficiency and accuracy through automated data handling in device trials. Better data management and real-time monitoring improve trial quality and speed. This leads to faster market entry, reduced costs, and ensured regulatory compliance.
Research and Development Laboratories
Medical device software transforms R&D labs. Thus, teams automate tasks, use AI for sharper data analysis, and lock in compliance from day one. As a result, labs hit faster diagnostics, therapies, and disease control breakthroughs without slowdowns.
Advantages of Software Development for Medical Devices
Software is the new heartbeat of healthcare, making devices smarter, faster, and more efficient. Better outcomes and lower costs are just the beginning. Discover the full positive impact below.
Increased diagnostic accuracy
Medical device software improves diagnostic precision through advanced data analysis techniques. Algorithms detect subtle patterns humans might miss, especially in imaging and laboratory results. Machine learning models continually refine their accuracy by analyzing millions of patient cases, significantly reducing error rates.
In practice, whole-slide imaging in digital pathology achieves a diagnostic concordance of 96.5%, matching that of traditional light microscopy. AI models like GPT-4 show pooled diagnostic accuracy of 52.1%, on par with non-expert physicians but still below experts by 15.8%
Process automation
Automation eliminates repetitive tasks, reduces errors, and allows medical staff to focus on patients. The software handles everything from scheduling to medication management, reducing costs while boosting efficiency. Hospitals report significant time savings and happier staff after implementing automated systems.
Real-time patient monitoring
Connected devices track vital signs without constant staff presence. The software alerts doctors when readings breach safe thresholds for immediate intervention. This capability saves lives in ICUs and helps patients with unpredictable chronic conditions.
Integration with medical systems
Medical software integrates with hospital databases, electronic health records, and laboratory systems. This eliminates data silos and ensures all providers see complete patient information. System interoperability reduces duplicate data entry and lowers the risk of transcription errors.
For instance, integrated medical software reduces duplicate data entry by 30% and transcription errors by over 50%. Hospitals with connected EHR and lab systems report a 25% boost in care coordination and faster clinical decisions.
Regulatory compliance
Built-in audit trails, access controls, and encryption protect patient data while meeting legal medical device software standards. These safeguards prevent costly violations and data breaches that damage trust and finances.
Flexibility and scalability
Medical software adapts to changing needs through modular design and cloud deployment. Solutions scale from single clinics to hospital networks without performance loss. Providers start with core functions and expand as requirements evolve.
Remote access and telemedicine
Telemedicine breaks geographical barriers to healthcare delivery. Remote monitoring enables home recovery while maintaining professional oversight. These systems maintain care continuity during emergencies when facilities reach capacity.
Cost reduction
Software-driven automation delivers significant savings through improved efficiency. Predictive maintenance prevents equipment failures and reduces downtime. Digital transformation reduces administrative overhead, with hospitals reporting a 30% decrease in operational costs.
Improved user experience
Intuitive interfaces cut training needs and boost adoption among medical staff. Human-centered medical device software design makes complex technology accessible to everyone. Patient apps improve treatment adherence with simple instructions and timely reminders.
Support for analytics and AI
Analytics transform medical data into actionable insights for treatment. AI identifies high-risk patients before acute episodes occur. Machine learning models continually improve with new clinical data, keeping recommendations updated with medical advances.
Key Aspects to Consider in Medical Device Software Development
Medical device software revolutionizes healthcare, but building it is no walk in the park. From regulations and compatibility to testing and ongoing maintenance, the stakes are high, and the margin for error is zero in medical device software development. Here's what matters most and saves lives.
Meeting Regulatory Standards
Regulatory compliance is non-negotiable. Developers must navigate a maze of standards from bodies like the FDA or EMA, which classify software based on risk and dictate the approval process. Whether it's a 510(k) or a PMA, getting them wrong can result in costly delays or outright rejection. Stay updated, plan for compliance from day one, and document everything—regulators love paperwork.
Ensuring Data Security and Privacy
Medical software handles sensitive patient data, which makes security a top priority. Encryption, secure authentication, and regular audits are must-haves to protect against breaches. HIPAA and GDPR aren't just guidelines—they're the law. One misstep can lead to hefty fines and a PR nightmare, so lock it down.
Designing for Usability and User-Centered Experience
If your software design for medical devices isn't user-friendly, it's a liability. Engage with doctors, nurses, or patients early and often to design interfaces that reduce errors and fit seamlessly into their workflows. Accessibility isn't optional—it's essential. A confusing UI can lead to misdiagnoses or delays, so make it intuitive and easy to use.
Ensuring Compatibility with Healthcare Systems
The software never lives in a vacuum. It must comply with EHRs, LIS, or PACS, using standards like HL7 or DICOM. Since interoperability isn't just a buzzword—it's how data flows smoothly in healthcare—build with flexibility in mind. Systems change, and your software should keep up.
Implementing Effective Risk Mitigation
Risk management is baked into medical software development. Use frameworks like ISO 14971 to identify hazards, assess risks, and implement controls to manage them. Plus, tools like FMEA help catch issues before they become disasters. In this field, an ounce of prevention is worth a pound of cure.
Thorough Testing and Quality Validation
From unit tests to clinical validation, every layer counts. Rigorous validation, covering unit, integration, system, and user acceptance testing, helps catch defects early. Include performance, security, and interoperability checks. Pay attention to documenting everything: regulators will demand proof.
Ongoing Maintenance and Software Enhancement
Launch day is just the beginning. Bugs, security patches, and new features require constant attention. Set up a robust post-market surveillance plan to catch issues early. Your software should evolve with healthcare, not fall behind.
Types of Medical Device Software
Based on hardware and regulatory integration, medical device software falls into two primary categories:
Embedded Software for Medical Systems (EMSSW)
This type of software is an integral part of medical devices, such as pacemakers, infusion pumps, and imaging machines. Embedded systems control device functions, ensuring they operate safely and effectively. It is not standalone software like desktop or mobile apps, and it cannot function without the hardware of the medical device.
Examples of Embedded Software for Medical Systems (EMSSW) are:
- Pulse oximeters.
- Smart bio-sensors.
- Glucometers.
- Electronic blood pressure sensors.
- Medical imaging devices, such as X-rays, MRIs, and CT scans.
Standalone Software as a Medical Device (SaMD)
Standalone Software as a Medical Device (SaMD) performs a medical function independently of dedicated hardware. Think algorithms spotting heart issues in ECGs or apps managing diabetes. Regulated by the FDA and EU MDR, it operates on phones, laptops, or clouds, slashing costs and supercharging care delivery.
Examples of Standalone Software as a Medical Device (SaMD):
- Patient imaging or scan analysis.
- Remote ECG-monitoring.
- MRI Viewing applications.
Steps in Medical Device Software Development
When lives depend on technology, there's no room for error. Follow the steps of medical device software development grounded in timeless principles: safety, usability, and trust.
Comprehend Regulatory Standards
Compliance encompasses global frameworks such as IEC 62304 (software lifecycle management) and ISO 13485 (quality management), as well as regional mandates, including FDA design controls in the U.S. and MDR/IVDR in the EU. Data privacy laws, such as HIPAA in the U.S. and GDPR in the EU, govern the handling of patient information. Developers must integrate these standards early, ensuring risk management, usability testing, and documentation meet audit requirements. A deep understanding of these rules prevents costly delays and ensures software reliability in clinical settings.
Conduct Market Research and Identify User Needs
Research market trends and competitors to define your software's unique value. To gather user needs, engage stakeholders, such as clinicians, patients, and administrators, through interviews or surveys. Translate these into clear use cases and functional requirements aligned with clinical workflows.
Select an Experienced Development Partner
Choose a development partner with proven expertise in medical device software and IEC 62304 compliance. Ensure they understand relevant regulations, such as FDA or EU MDR, and can support submissions and audits. Verify their technical skills in areas such as embedded systems or AI, and confirm that they follow rigorous testing protocols. Prioritize clear communication and strong project management to meet your timeline and goals.
Development and System Integration
Adopt an iterative development approach, such as Agile, tailored to IEC 62304 to balance flexibility and traceability. Design a modular software architecture for scalability and integration with hardware or external systems, such as EHRs, using standards like HL7 or FHIR. Follow secure coding practices and document code for compliance. Integrate software with hardware or APIs, then conduct thorough verification and validation through unit, integration, and system testing to ensure safety and performance.
Deployment and Ongoing Monitoring
Prepare regulatory submissions, such as a 510(k) for the FDA or a Technical File for EU MDR, to gain market approval. Deploy the software in phases, starting with pilot testing in clinical settings to validate real-world performance, train users to ensure proper operation, and minimize errors. Implement post-market surveillance per ISO 13485 to monitor performance, collect feedback, and address adverse events. Use analytics to track usage and identify issues, such as cybersecurity threats.
Ongoing Support and Maintenance
Provide prompt bug fixes and updates to enhance functionality or security, ensuring compliance with regulations for significant changes. Offer user support through helpdesks or chatbots to resolve issues. Plan periodic upgrades to keep up with new clinical needs and technologies. Prepare for software end-of-life by managing data migration and complying with data retention rules.
How to Select the Best Medical Device Software Development Company for Your Project?
First, clearly define your project goals and requirements. List specific features like AI diagnostics or cloud integration, compliance needs (e.g., FDA, EU MDR), and budget constraints. Identify the target users, such as clinicians or patients, to guide usability expectations. This ensures you communicate precise needs to potential vendors.
Second, research companies with a proven track record in medical device software. Check portfolios for projects like remote monitoring or EHR-integrated tools. Review client feedback on platforms like Clutch or KLAS Research. Confirm their experience with regulatory approvals, such as ISO 13485 or CE marking.
Third, evaluate their regulatory expertise. Ask how they handle standards like HIPAA, IEC 62304, or FDA guidelines. Request examples of compliance documentation or successful submissions. Strong regulatory knowledge prevents delays and costly revisions.
Fourth, assess their technical capabilities. Verify expertise in your required tech stack, such as IoT, HL7/FHIR for interoperability, or secure cloud platforms like AWS. Ensure they can integrate with healthcare systems and support cross-platform development. Technical alignment reduces risks and boosts performance.
Fifth, prioritize cybersecurity expertise. Confirm they follow secure medical device software engineering practices like OWASP's S-SDLC and use encryption and authentication. Ask about their process for regular updates and vulnerability patches. Robust security protects patient data and builds trust.
Sixth, check their focus on user-centric design. Review examples of intuitive, compliant interfaces for medical devices. Ensure they conduct UX research to minimize user errors. A user-friendly design improves adoption and care outcomes.
Seventh, confirm their collaboration and transparency. Look for clear communication, detailed project plans, and methodologies such as Agile or Scrum. Request clarity on pricing, timelines, and milestones. Transparent collaboration aligns the project with your vision.
Eighth, compare costs while prioritizing value. Expect custom medical software to cost between $ 200,000 and $400,000, depending on its complexity. Ensure they offer scalable solutions and ongoing support. Choose a vendor that strikes a balance between quality and budget without compromising on standards.
Finally, shortlist 3-5 companies and request detailed proposals from them. Conduct interviews to assess their approach, certifications, and alignment with your goals. Select the partner with the best mix of expertise, reliability, and transparency. Sign a contract only after reviewing terms and ensuring mutual clarity.
The Future of Medical Device Software Development
Medical device software already stands at the cutting edge of healthcare innovation, driving massive change in how we diagnose and treat patients. Yet, with billions of dollars flowing into health tech and regulatory barriers easing, the future of medical device software development is bright for the coming years.
AI and Machine Learning Integration
AI algorithms are already making waves in the medical device software sector. Predictive analytics and personalized treatments help spot patterns humans miss, delivering faster diagnoses and better outcomes. The tech now works across nearly every medical specialty, and the trends show it won't stop soon, only evolve.
Cybersecurity as Priority
Security doesn't leave the center stage as connected medical devices face sophisticated threats. Manufacturers now build in encryption, strong authentication, and continuous security monitoring from day one. Patient data protection matters as much as clinical functionality.
Edge Computing Implementation
Processing moves to the device itself, shortening wait times for essential procedures. The tech works even when networks fail, and it is a game-changer for implantables and wearables. Edge computing delivers real-time insights exactly when patients need them.
Interoperability Standards
The industry finally tackles its fragmentation problem with standards that work. FHIR and open APIs create true connectivity between previously siloed systems. The seamless data flow means better decisions based on complete patient records.
Sustainability and Scalability
Developers focus on energy-efficient software to extend the battery life of devices. Modular designs allow easy updates without replacing hardware. Cloud integration supports scaling for large patient populations. This reduces costs and environmental impact.
Regulatory Evolution
Regulators are finally catching up to tech innovation with more flexible frameworks. The FDA and international bodies now offer pre-certification pathways and real-world performance monitoring. Companies can innovate faster while still proving their products are safe.
Why Darly Solutions is Your Best Medical Device Software Partner?
No cookie-cutter code here. We're healthcare tech experts who solve real problems. For hospitals, clinics, and MedTech startups, we've delivered over 60 projects that handle messy data, strict compliance, and seamless integration.
Every solution is tailored, whether you're upgrading old systems or launching new ones. Our tech stack is healthcare-tested: secure, compliant, and built to last. Here's how we do it:
Our services cover:
- Custom software development for unique workflows.
- App development that works across devices.
- Cross-platform solutions to reach more patients.
- Automation services to slash admin time.
- UI/UX design that the medical staff actually uses.
- Integration services to connect legacy systems.
We build dashboards that act, not just display. Our scheduling tools cut admin work in half while keeping patients happy. Need e-prescribing or billing that's both secure and fast? We've done it reliably on a large scale.
Need experts who speak healthcare? Whether it's a whole managed IT team or project-specific help, we're here. Outsource your software development to us, and let's build tools that save time, money, and lives.
Conclusion
Medical device software development is more than code—it's about building tools that make healthcare smarter, safer, and faster. With the right partner, you get solutions that boost outcomes, cut costs, and keep you ahead of the curve. Darly Solutions brings deep healthcare expertise, proven results, and a relentless focus on real-world impact. If you're ready to transform your healthcare business, Darly Solutions is the team to trust.
Budgets are tight, tech demands are high, and in-house teams can’t keep up. Outsourcing IT in healthcare is the solution. Why? Speed and savings. Outsourcing slashes time-to-market for critical tech and delivers top-tier talent on demand. In fact, 23.43% of IT outsourcing globally is healthcare-related. Beyond cost-cutting, there are many other advantages.
Healthcare IT Outsourcing Statistics:
- 30-60% cost reduction is achievable due to healthcare.
- 90% of hospitals in the US have outsourced at least 1 IT service.
- 70% of healthcare organizations plan to increase their IT outsourcing budgets in the next three years.
- 85% of healthcare executives report improved efficiency and productivity from IT outsourcing.
- 60% of healthcare providers have outsourced their EHR management.
- 50% of telehealth in the US is managed by outsourced IT services.
And everything seems bright, yet the pros and cons of outsourcing healthcare persist. Now, let’s explore the meaning of healthcare IT outsourcing, the types of healthcare IT outsourcing, the commonly outsourced services, and the ideas of how to choose the best vendor for healthcare IT outsourcing to help you make an informed decision.
What Is IT Outsourcing in Healthcare?
Healthcare IT outsourcing means hiring external tech experts to handle tasks that aren’t core to patient care. As systems become more complex, providers outsource everything: telehealth, cybersecurity, data entry, billing, and transcription. This lets them focus on patients while staying up to date with technology.
Key Benefits of Outsourcing in Healthcare
Some stats to note: Hiring external IT experts speeds up project delivery by 33% compared to in-house teams. Skipping full-time hires saves over $100K per senior developer each year. Cutting internal recruitment slashes operational costs by 28%, freeing up the budget for core healthcare priorities. Nevertheless, the numbers speak for themselves; organizations must balance these pros and cons of outsourcing healthcare services to align strategy with healthcare’s core mission: delivering safe, compliant, and patient-first care.
Cost Reduction
First of all, outsourcing IT cuts costs by reducing in-house teams. It also replaces large hardware investments with pay-as-you-go services, such as cloud storage. This combination makes IT a predictable cost, freeing up funds for clinical needs.
Access to Specialized Expertise
Outsourcing IT gives healthcare providers instant access to expertise in EHRs, AI, cybersecurity, and blockchain, keeping them ahead of the curve in tech. Vendors already have specialized skills (e.g., AI diagnostics) and apply best practices from multiple clients. For example, vendors can apply innovations, such as robotic process automation for billing, that individual providers or internal teams may not be able to develop internally.
Faster Implementation of Technologies
Outsourcing IT allows healthcare providers to implement new solutions, such as cloud EHRs, telehealth, or advanced analytics, much faster than handling them in-house, thanks to vendors’ ready-made tools and specialized staff. This speeds up deployment, avoids overloading internal teams, and enables 24/7 progress across time zones. As a result, clinics and hospitals can quickly adopt the latest technologies and stay competitive without straining their own resources.
Focus on Core Healthcare Services
Clinicians and managers no longer need to fix servers or coding—external tech specialists handle it. This shift helps smaller practices save time; one clinic recovers hours each week by outsourcing scheduling and EHR support. Large hospitals free up their internal IT teams to focus on strategic priorities, such as care coordination, rather than routine maintenance.
Improved Scalability and Flexibility
Healthcare demand shifts quickly, often due to seasonal spikes, epidemics, or service expansions. Outsourced IT offers instant scalability. Vendors scale teams and systems up or down as needed. A hospital adding clinics can immediately extend the vendor’s support and network. Growing practices get more helpdesk or storage without major upfront costs.
Optimizing Patient Services
24/7 IT support minimizes system downtime and service delays. AI and RPA automate tasks like appointment reminders and claims processing, cutting wait times. Expert-built telehealth platforms boost remote monitoring for rural patients. Outsourced revenue cycle management speeds up billing and claims processing, reducing patient financial surprises.
Potential Drawbacks and Risks of Outsourcing IT in Healthcare
Healthcare IT outsourcing brings big wins—but also big risks. Know how to manage the most common ones.
Data Security and Privacy Concerns
Outsourcing IT in healthcare raises privacy risks because sensitive patient data goes to external vendors. Each transfer creates vulnerabilities, especially if a partner’s security is weak. Breaches can expose records, violate HIPAA or GDPR, and erode trust. Providers lose some control over data protection, and inconsistent security practices add to the risk. Organizations must pick partners with strong security credentials to minimize exposure, which requires encryption, multi-factor authentication, regular audits, and strict contracts.
Compliance with Healthcare Regulations
Healthcare IT outsourcing partners must follow strict regulations, such as HIPAA, GDPR, and local laws. Non-compliance brings heavy fines. Cross-border deals add complexity to US hospital outsourcing to the EU, which must meet GDPR, and vice versa. Vendors must sign BAAs and match the provider’s policies since any partner failure is the provider’s liability. Cloud platforms like AWS and Azure are only compliant if they are correctly configured and covered by Business Associate Agreements (BAAs). Always check for certifications (such as ISO 27001, SOC 2, and HITRUST) and demand proof of compliance. Legal review and clear contracts are essential, but global rules can slow down deals.
Communication Barriers
Language differences and technical jargon can cause misunderstandings. Cultural variations in work style (e.g., how strictly deadlines are followed) can further complicate coordination. Time zone gaps can mean that real-time collaboration suffers—a US clinic’s urgent issue may require overnight handling by an offshore team. Tasks can slip or be misinterpreted without regular, structured communication (such as weekly calls and project management tools).
Loss of Control Over Certain Processes
Outsourcing IT in healthcare means losing direct control over critical functions, which can lead to quality and security issues. Without hands-on oversight, providers cannot enforce their quality standards or catch errors, such as misconfigurations or coding bugs, in real-time. For example, an unsupervised IT helpdesk or feature rollout might deviate from security protocols. Overreliance on SLAs leaves providers powerless to address service drops beyond the contractual escalation process. Malicious or underperforming vendors might prioritize other clients or cut corners.
Technical Barriers to Seamless Integration
Outsourced systems must integrate smoothly within existing healthcare IT (in-house EHRs, lab systems, and workflows), which is often more complex. Moreover, integrating new solutions with legacy infrastructure can be challenging, especially if the existing infrastructure is outdated or uses different technology standards. Thus, discrepancies in processes can fragment workflows, such as those caused by different coding standards or software platforms. Testing and validation often take longer when multiple teams are involved. To overcome this, providers need robust integration planning: use APIs, middleware, or interoperability standards (like HL7 FHIR) and involve in-house IT early in the design. Nonetheless, some level of technical friction is almost inevitable, and providers must allocate resources for system integration and ongoing maintenance across vendors.
Commonly Outsourced Services in the Healthcare Industry
Healthcare is outsourcing smarter than ever. From IT support to billing, cybersecurity, and HR, these services help streamline operations, reduce costs, and keep the focus where it belongs—on patients. Read on for the most common services outsourced in the healthcare industry:
IT Infrastructure and Support Services
Many providers outsource their entire IT helpdesk, network management, and cloud services. For instance, hospitals increasingly rely on managed services for server upkeep and cloud platforms. An outsourced team can manage data backups, firewall maintenance, and user support 24/7. It is often more cost-effective than maintaining a large in-house infrastructure team.
Insurance Claims Management
Outsourcing insurance billing and revenue cycle management (RCM), including claims processing, is a common practice. Vendors with healthcare expertise can handle coding, claim submission, denial management, and collections. Using Robotic Process Automation (RPA) in RCM is a growing trend: automated bots can verify insurance coverage or submit claims 24/7. Put simply, vendors execute routine tasks in a fraction of the time by automating transactional and repetitive processes, which directly benefits revenue cycles. And the result? Faster payment turnaround and fewer denials.
HR and Administrative Operations
External firms often handle non-clinical back-office functions, such as payroll, staffing, recruitment, and human resources. Outsourced HR specialists can recruit nurses and technicians, manage benefits enrollment, and ensure compliance with labor laws. This offloads the administrative burden from medical staff.
Medical Documentation and Coding
Accurate medical coding, using ICD, CPT, and HCPCS codes, is crucial for both billing and compliance. Many practices outsource coding to specialized firms or offshore teams. This guarantees access to certified coders and up-to-date knowledge of coding rules. Studies confirm that outsourced coding ensures accuracy, maintains compliance, and reduces claim denials. Plus, faster claim submissions across time zones improve cash flow.
Healthcare Data Analysis
Firms may hire external data experts to sift through EHR data for population health management, predictive modeling, or operational improvements. For example, a health system might employ a vendor to flag readmission risks or optimize staffing. These partners use AI/ML tools to uncover insights from large datasets, providing access to advanced analytics platforms and data scientists without the need for costly in-house teams. Plus, cloud-based analytics (AWS, Azure, GCP) enable complex modeling and dashboards, with specialists handling HIPAA-compliant pipelines.
Patient and Client Support Services
Many patient-facing administrative tasks are outsourced to call centers or virtual assistants. This includes scheduling appointments, pre-visit insurance verification, nurse triage hotlines, and follow-up calls with patients. Modern outsourcing even incorporates AI: healthcare chatbots can answer common questions or provide medication reminders. Thus, a BPO firm or a hospital might route after-hours calls to an offshore nurse advice line, which keeps patients supported 24/7 and reduces the load on busy office staff.
How to Choose the Right IT Outsourcing Partner
Once you’ve defined the pros and cons of IT outsourcing in healthcare, set clear goals and scope—identify required IT functions, establish your budget, and define desired outcomes to guide every decision. Next, assess your internal capabilities and identify any gaps, so you can target partners with the right expertise in healthcare systems, cloud computing, AI, or cybersecurity.
Research vendors’ reputations, review case studies and speak with references to confirm their track record and financial stability. Verify HIPAA and GDPR compliance, encryption standards, multi-factor authentication, and audit practices to safeguard patient data. Evaluate cultural fit, communication style, and time-zone overlap to ensure smooth collaboration. Negotiate a clear contract with detailed SLAs, performance metrics, pricing models, and exit clauses to align expectations and manage risks.
Develop a transition and knowledge transfer plan that covers data migration, team onboarding, and training to minimize disruptions. Finally, set up ongoing governance with regular performance reviews, reporting dashboards, and feedback loops to drive continuous improvement and keep your partnership on track.
The Future of IT Outsourcing in Healthcare
The healthcare IT outsourcing market is set to explode, doubling from $60.6 billion in 2025 to $117.1 billion by 2035. Hospitals and clinics worldwide now outsource EHR management, analytics, cybersecurity, and revenue cycle ops to cut costs and speed up digital transformation. AI and machine learning drive predictive analytics, automate admin work, and secure patient data. Blockchain gains traction for medical records and fraud prevention. RPA bots handle claims, billing, and scheduling, which reduces errors and boosts efficiency.
Cloud adoption is leading in North America and Europe, with providers transitioning to hybrid and multi-cloud setups for increased scalability and flexibility. Outsourcing partners help even small clinics access enterprise-grade cloud and analytics. Demand for telehealth and IoMT platforms has surged since the pandemic, with many providers outsourcing these services.
Cybersecurity is shifting to managed security service providers as threats rise.
Looking ahead, expect more outsourcing of advanced tech like genomics analysis and virtual reality rehab tools. The market’s growth stems from pressure to cut costs, fill IT skill gaps, and comply with stringent data laws like HIPAA and GDPR. From small clinics to major hospitals, the next decade belongs to providers who turn to outsourcing AI, cloud, and automation.
Darly Solutions—Is Your Proven Vendor of Healthcare IT Outsourcing
Darly Solutions offers end-to-end expertise in healthcare IT, covering everything from core application development to comprehensive back-office and support functions. Our expanded service portfolio taps into industry best practices and proven outsourcing models to help you accelerate innovation, enhance security, and control costs—all while keeping your focus on patient care.
Service Portfolio
- Custom Software Development: BPM, CRM, LIMS, and patient management platforms tailored to your workflows.
- App Development: Native mobile and web apps for telemedicine, remote patient monitoring, and on-the-go clinician tools.
- Cross-Platform Development: Framework-agnostic solutions that run seamlessly on iOS, Android, and web browsers.
- Automation Services: AI-driven RPA for appointment reminders, claims adjudication, and revenue cycle tasks.
- UI/UX Design: Patient-centric interfaces and clinician dashboards that boost engagement and usability.
- Integration Services: Middleware and API management for seamless data exchange.
If you need a managed IT team or project-based augmentation, partner with Darly Solutions to outsource your healthcare software development. Contact us today to transform your digital health initiatives with experts you can trust.
Conclusion
Outsourcing IT in healthcare reduces costs, taps expert talent, accelerates innovation, and scales quickly—ideal for both small clinics and large systems. It frees providers to focus on care, roll out tech like cloud EHRs and AI analytics quickly, and boost service quality with faster billing and 24/7 support.
But it’s not risk-free. Data security, regulatory compliance, and quality must stay airtight. Avoid breaches, integration flops, and control loss by locking down clear contracts, vetting partners hard, and keeping communication sharp.
The smart move? Outsource only non-core IT tasks. Keep sensitive or strategic functions in-house. Treat outsourcing as a long-term strategic play, not just a way to cut costs. Get it right, and it can supercharge your digital health game.
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Getting started with the ChatGPT
Many of you have heard about Artificial Intelligence from OpenAI—ChatGPT. No wonder because all the social networks and the Internet, in general, are full of headlines about a newfangled tool that conquered the whole world with its capabilities. Before we give a more detailed description of this tool, let's go over the basics of this technological wonder.
To get started with the chat, you need to register in the system. The process is similar to registration in social networks and takes little time. And then, you just need to enter a request on the principle of communication with a live person. In fact, he can answer any of your questions, but keep in mind that the request must be accurate and precise. The robot will catch the context of the request and give you a text response.
The model uses a neural network architecture called a transformer, trained on a large corpus of text data. The transformer learns patterns and connections between words and phrases in the text data, which allows it to generate new connected and grammatically correct text.
ChatGPT is changing the world by making communication more accessible and efficient. Using natural language processing, it can understand language much higher than traditional methods. This means that ChatGPT-based chatbots can respond to users more naturally and human-likely.
ChatGPT areas of opportunity
OpenAi has transformed the digital world with ChatGPT. With it comes more and more opportunities for developers, marketers and designers, business owners, office workers, and others. The ability of AI chatbots to understand our language makes interacting with technology more accessible.
Let's look at ChatGPT areas where it can be most helpful:
Blogging
If you have a blog or plan to create one, this tool is handy. It helps you generate blog topics, rubrics, and texts for them. We recommend making additional edits to the generated texts to add individuality and better promotion in search engines.
Content marketing
Marketers can safely draw ideas and inspiration here with a well-formulated query to the system. This is not a panacea for all marketer's problems but a great helper for creating creative content or themes. It's essential to use GPT-generated content as a starting point and to carefully review and edit the text to ensure that it meets your standards and accurately represents your brand or message.
Chatbots
When a business needs to communicate with customers or effectively put the process of ordering goods or services—chatbots are the perfect solution to close this issue. Since chatbots and ChatGPT are identical, you'll have no problem incorporating them into your business. And the GPT tool will compose questions and answers for prospective conversations with your customer.
Trading
It can collect market data to identify patterns and predict future market trends, analyze social media and news articles to determine market sentiment and identify potential risks in the market, which can be used to make strategic decisions to minimize losses and maximize profits.
Code writing
In addition to plain text, this chatroom can even write code for a program. Users have already tested it to write code for Angular, Python, and other developing technologies. And HTML/CSS is a piece of cake.
Incredible things that you can do with the help of ChatGPT
ChatGPT has revolutionized research and development with its idea generation, data analysis, and simulation creation capabilities. It can generate natural text that sounds like it is spoken by a human, providing personalized support in various sectors, from healthcare to customer service. In addition to these powerful features, ChatGPT offers excellent benefits for market research and automating tasks such as content creation or customer interaction on social media sites. Pretty impressive right?
The basic list of what you can create with it includes the following items:
Text Generation
ChatGPT can generate human-like text of any complexity. It can be used to create creative works, scripts, articles, stories, poems, and other forms of text content.
Translation to other languages
Just enter the desired text and specify a request for its translation with the specific parameters, if any, for translation.
Text Summarization
ChatGPT can summarize significant lengthy texts into shorter versions explaining the main points and thoughts.
Ending a text
If you have a beginning of a text or a code, you can complete it in your desired direction by specifying this in the chat request. Be as specific as possible in your request, so the answer matches the expected result.
Answering questions
ChatGPT can answer questions based on the context you set, which is helpful for customer service chatbots. Also, it provides information on a wide range of topics.
So what's the bottom line: replace or implement?
In recent months, discussions about ChatGPT taking over all spheres and professions, which are somehow related to the content, have been raging on the Web. Such drastic changes will certainly not happen soon, and here's why:
- ChatGPT can be great for dealing with fundamental customer service issues and providing quick information, but more complex or sensitive issues require human involvement. Customers want a personalized experience, so real people answering their questions are still needed.
- ChatGPT can't provide a different level of empathy, judgment, and problem-solving than a human customer service representative. In addition, its responses are limited to pre-programmed scripts that need to be more flexible for different customer needs rather than people who can offer more adaptive solutions.
- ChatGPT can help improve customer service, but it will never replace the value of human interaction and expertise.
As AI continues to evolve, there will be an increasing need for individuals who can design, develop, and maintain these systems. AI also creates new job opportunities in data science, machine learning, and robotics. These jobs require specialized skills and knowledge that are in high demand. People may need to adapt to new roles that require more advanced skills, such as managing and maintaining AI systems.
That is why it makes sense to talk not about replacing the central employees with a chat room but introducing AI technology into the company. It should not be a substitute for specialists, but a technical addition, which will increase the work process's efficiency and help you find new ideas and rely on when making business decisions. Moreover, the chat cannot exist separately from the person because its system needs to be updated, cleaned, and worked with when necessary. There is a possibility of creating a collaboration of human and AI that significantly increases the productivity of any company.
Summary
ChatGPT is a powerful and unique tool that can be incredibly useful in many contexts. However, as with any technology, it is essential to use it responsibly and to be critical of its limitations and potential biases. It has already brought significant benefits, such as increased efficiency and productivity, improved decision-making, and quality of life.
In any case, we should not rely solely on the work of Artificial Intelligence. It is important to critically evaluate its results and format it to the necessary level. After all, no one has yet been able to recreate the human mind. So use this tool wisely, maximize work quality, and simplify your workflow. ChatGPT handles this perfectly.
Webflow is an all-inclusive web design platform that permits users to create responsive websites without requiring any coding skills. It merges the simplicity of drag-and-drop editors with the flexibility of coding to present a straightforward web design experience to users. Webflow is particularly beneficial for small businesses, startups, and freelancers who need to establish professional-looking websites swiftly and resourcefully.
What website types can be created with Webflow?
The possibilities are practically limitless! Webflow lets you create almost any kind of website:
- Corporate websites;
- Portfolios;
- Blogs for web designers or photographers;
- E-commerce websites for online sales;
- Landing pages that attract customers or business card sites with job information;
- Educational tool.
Essential features that Webflow offers to users
Webflow offers users several key features, including a drag-and-drop interface, responsive design, CMS integration, animation and interaction, and SEO optimization. Marketing agencies, online stores, and creative companies are the industries that most often use the web flow builder. Let's take a closer look at these features:
- Thanks to its drag-and-drop interface, Webflow simplifies the process of design creation. With this amazing tool, you can drag and drop elements directly onto the canvas and arrange them in any way that works best for your project - no coding required! But if you want to improve your coding skills, you can add custom code to your designs and be more creative.
- Websites in Webflow look great on any device - large, small, or full-size. You have the ability to preview how your design looks on different screens to ensure perfect responsiveness across all devices.
- CMS integration allows users to create and manage dynamic pages, content, collections, and custom fields without coding.
- Bring your design to life with Webflow's easy-to-use interactions and animations! You get hover, interaction, and animation effects in one place to make any project fun and interactive.
- You can add meta titles and descriptions, customize images and content, or create sitemaps to maximize your SEO optimization efforts.
- With Webflow, you can build and manage an online store connected to platforms like Shopify or Foxy without ever leaving your site.
Regardless of the industry or business, Webflow is a great choice for building customized websites, web applications, and landing pages. Its versatility and integration with other marketing tools make it ideal for companies of all sizes.
What industries most often use this platform?
Webflow is quickly becoming the tool of choice for web designers and developers, startups, small businesses, e-commerce stores, and nonprofits that prioritize design and user experience over development efficiency. A popular choice for those who prioritize design and user experience. It is used by creative agencies, small businesses, and online stores. In addition, the low learning curve makes it extremely affordable and ideal for non-profit organizations or educational institutions looking to promote their cause or educate their audience. In short, Webflow is an incredibly powerful tool with a lot of flexible options for web designers/developers, regardless of the size of the industry.
Create your website with Webflow in 5 steps
We would like to share with you our experience of how we have built a website on Webflow.
Step 1
Ask yourself: "What do you want to do?". Start your project with one of the ready-made Webflow templates or create something completely new.
Step 2
Think about the page structure, add blocks and elements necessary for each page. For example, on the home page, you can add a banner to welcome visitors, write customer reviews, or showcase services and products. On the About page, you can post information about your company, photos and videos of employees, etc.
Step 3
Design a website layout in Webflow with the controls. Move, resize, and change colors on elements to your heart's content.
Step 4
Fill your website with content. Don't forget about high-quality photos and videos, unique text, and SEO keywords.
Step 5
Before submitting, you'll want to make sure your website is mistake-free. Webflow has a quick and easy error checker to scan for issues like broken links, misplaced content, etc.
Your website is all set to go live! Webflow gives you the option of using your own domain or their subdomain.
Did you know that our website is built on Webflow?
We took a while to pick a platform for publishing. We carefully weighed the pros and cons of other platforms when choosing to publish on Webflow. Despite other platforms' benefits, Webflow was our choice because of its performance-oriented design and flexibility & customization. It's designed for performance, which translates into faster loading times and a smooth user experience that keeps your audience engaged. Webflow also gives us maximum flexibility to create original websites tailored to each client—from design, layout, functionality & UX - so you get exactly what you need from your website. We are confident that Webflow is the best choice for our clients due its quality features, speed & customizability; it guarantees a high-performing site that gets results!
Summary
To summarize, Webflow is the perfect choice for website development. It offers design flexibility, a user-friendly interface, powerful SEO tools, mobile responsiveness, and fast, secure hosting to help you achieve your business goals. Do you want to create a stunning and professional website that will attract the attention of your audience and help you grow your business? Our team of experts will make it happen in no time with Webflow - without compromising on quality. With our team and powerful tools, we'll help you create the perfect online presence in no time. Contact us today to learn more about how we can build the perfect website for you with Webflow.
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Venture companies face a large volume of tasks and the need to make decisions quickly daily, which is due to the specifics of such companies. Some tasks require a quick response with only employees. For others, it is necessary to select a tool from the technology field that can significantly improve the company's efficiency and avoid possible risks. Conventionally, they can be divided into websites and mobile applications, which equally solve the tasks set by the company. There can be many such problems because there is the factor of unpredictability, which a company must take into account when organizing the workflow of the whole team.
As a technology service provider, we have experience working with venture capital companies and know their challenges. We have compiled a list of the main ones that can be solved with a mobile app:
- Lack of information
Venture capital funds often need more information about potential projects, industries, and trends. Finding potential projects is a responsible task that takes a lot of time. And knowing industries and trends will help a company stay one step ahead of its competitors and run its business more efficiently. Therefore, developing a mobile application can help collect and process a large amount of data quickly and efficiently, allowing the fund to make informed investment decisions.
- Slow decision-making process
The decision-making process in venture capital funds can be slow and time-consuming. That is due to the slow pace of information gathering, analysis, and drawing conclusions based on the data. Venture capital funds have a tremendous amount of internal information. Analyzing it manually requires a considerable amount of time and people, which slows down the overall pace of the company. In this case, developing a mobile application will help automate the process of collecting and processing information, speeding up the decision-making process and helping reduce the time and money spent on this work.
- Ineffective portfolio management
Venture capital firms have a lot of investments, and managing a portfolio can be a daunting task. You need to consider the total number of projects, their dynamics, and all changes to react quickly if necessary. Automating these processes will make it easier for a company to manage its business and take on new projects. In this case, you need an application that will track and analyze the effectiveness of each project in the portfolio and track its dynamics to help the company manage it more efficiently.
- Limited access to investors
Venture capital funds may need more access to potential investors and partners. Each new project requires significant investments. Therefore, venture capital funds must attract reliable funding sources. But this process also requires time and labor to analyze and select investors interested in a long-term cooperation. The app's development will help funds reach more potential investors, and partners will expand their circle of contacts.
The latest trends in mobile apps for investors and venture capitalists
Ventures are directly related to investing in promising startups and, accordingly, in cutting-edge technology. To keep up with the times, tech-savvy investors are integrating mobile apps into the workflow of VCs.
Typically, these applications include functionality to manage and track portfolio financials, manage business contacts and communications, analyze data, and predict investment success. Moreover, they can provide access to experts and industry leaders for advice and mentorship, which can help accelerate the development of startups and increase their chances of future success.
Here are examples of mobile apps used by VCs mostly:
- Mobile applications for productivity & collaboration
Business is only complete with communication with colleagues and partners. Many applications help to establish and maintain communication between all participants in business processes. They improve communication within the team, help receive timely information, and also help to strengthen business relationships with partners and clients. And that can increase efficiency and lead to new opportunities for venture-backed businesses. They can also help companies solve problems such as a lack of information about potential projects and investment news.
The main objectives of such applications are to simplify the workflow as much as possible, to significantly reduce the number of emails for more critical issues, to automate the processes of searching and analyzing potential startups, and to create an environment for interaction between investors and entrepreneurs.
Usually, such applications include essential functions such as messaging, video conferencing systems, and social networks for professional communication.
- Networking mobile applications
These apps typically serve as a platform to connect entrepreneurs, investors, and other stakeholders in the startup ecosystem. The main problem they solve is expanding the circle of investors and partners for the long term.
The main tasks of such applications are to provide users with a platform to communicate with others involved in the investment process, facilitate funding opportunities, and support the growth of innovative companies.
Talking about the specific functionality of such applications, we can include the basic set, such as profile and networking creation, according to users' business needs, event management by investment interests, content sharing, tracking investment portfolio progress with analytics and metrics, and protecting confidential user information.
- CRM & Automation mobile applications
This type of application is designed to optimize and automate sales, marketing, and customer service processes. They are of great help to companies when there is a problem with the automation of internal processes, such as investment portfolio management or information collection and processing.
The main tasks of such applications are to optimize and automate sales, marketing, and customer service processes, improve efficiency and productivity, and provide information for data-driven decision-making.
From the general functionality, we can highlight the following: the ability to manage leads and information about them, automation of such tasks as sending emails and scheduling meetings, automation of marketing tasks, automation of customer service tasks (case management, chatbot support), the ability to track sales performance, the ability to integrate with other tools and platforms that are used by venture capital companies.
- Contacts Management mobile applications
These applications help users organize and manage their contacts, including customers, investors, partners, and other stakeholders. They will help companies that have certain problems with collecting and processing information about potential investors, as well as do not have an established automated process for working with partners.
The main tasks here are to help users organize and manage their contacts more effectively, improve communication and collaboration, and build stronger relationships with their network of stakeholders.
The functionality of such applications includes the ability to create and store contact information; segment their contacts based on various criteria; import and export contact lists from other tools and platforms; track communication with each contact, including emails, phone calls, and meetings; set reminders and receive notifications about follow-up tasks and collaborate with other team members in contact management.
- Company Research mobile applications
Venture research applications are designed to help users research and analyze potential investment opportunities. In other words, to help find new investment sources and opportunities for promising projects. If a company needs to invest in current projects or has the plan to expand investment capital in the future, an app to find such potential opportunities will be an urgent need.
The main tasks are to help users make informed investment decisions by providing access to detailed information and insights into potential investment opportunities.
The functionality of such applications covers the following list: the ability to access a database of companies that meet their investment criteria; select companies by various measures, such as stage of funding, revenue, and market size; conduct market research on specific industries and trends to help inform their investment decisions; and analyze the competitive landscape for each company; manage their investment portfolio, including tracking performance, monitoring news and events, and analyzing trends; users also can collaborate with other team members when researching companies, such as sharing notes and opinions.
Summary
Each venture capital firm is unique and has different goals, so venture capital software reflects the additional functionality built into it from the beginning. The key takeaway is that mobile apps and their customized functionality help automate the collection of investment market information, attracting funding sources through new partners, creating financial reports, and displaying them conveniently for the company.
As the investing world becomes increasingly digital, apps can help venture capitalists do their day-to-day work optimally. There is also a high demand for mobile apps and other digital tools to minimize repetitive tasks, increase productivity and streamline the deal-making process.
All this is the basis for the company's effective functioning, and the data collected by the program is the basis for making investment decisions.
It was 4 years of exciting experience, teamwork, challenges, and constant development. We have achieved a lot, implemented many successful projects. And these are our common victories!
A little about the company’s results in numbers
- 30+ English-speaking professionals are serving our customers from all over the world;
- 40+ completed projects;
- 3 startups took from idea to life;
- 5 stars as an indicator of the quality of our service.
Ahead of our shared celebration, we interviewed the heart of the company — our CEO Daria Lalaiants, who kindly shared her thoughts and plans for the future.
Why did you choose this business direction?
I’m so excited about dynamic changes in this field. It’s going on all the time: every day, every hour, every minute. IT helps look into the future and keep up with the times. That is why I decided to work with the direction of IT.
How did you get the idea to start the company?
I’ve always dreamed of the perfect work environment, from my point of view, of course. So, I realized that I could create something like that.
What are the main competitive advantages of your business?
There are flexibility, a creative way of working and a working speed.
Does your company have international connections?
Sure, 90% of our customers are international companies from The USA, Germany, and Australia. That was our initial goal, to go international.
What is the secret of a successful leader?
I think it’s an optimistic attitude to work, persistence and hard work.
Do you have your own motto or mission statement?
I always say to my team that you can always do much better than you think you can. Our mission is to help other businesses to find the best solution for them. There’s a reason we’re called Darly Solutions.
What are your plans for the future?
All my plans are global. I want to find a balance between our processes and creative approaches. When one does not interfere with the other.
Additionally we would like to thank our team, for all the support that they gave, full devotion and dedication to the service. To have a team like that is worth a lot!
Also, we express our gratitude to our clients and partners for their trust, fruitful cooperation, experience and opportunity to grow together! We will do our best to let you achieve new successes in your business in cooperation with our Company.
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Darly Solutions team wishes to all of our clients and business partners – professional growth, successful projects, peace and prosperity and many happy moments during next year! We would like to share everything that we have accomplished in 2021.
The end of the year it’s about summing up and making plans for the future. This tradition creates opportunities to estimate activities for the previous year and also make reference points for the future.
During 2021 our team continued fruitful cooperation with companies in different spheres, we set goals, achieved them and did sophisticated tasks.
Developers from our team felt free with new projects and successfully ended them, getting positive feedbacks from the clients. We make professional progress in wide scopes and give a field for developing to our staff. So, what it was the year for Darly Solution?
Our projects
We had a great success in a B2C marketplace product for the beauty and wellness industry, which match all requirements, technologies and design solutions from the customer. Users use this responsive website to book appointments in nearby venues, get consultations and pay for their hair and beauty cosmetic treatments. This website is included registration, login, payments, Google Maps, email/SMS, analytics etc. All your appointments are stored securely within the Glamezy App, accessible at your fingertips. They are easily trackable. You can also pay for your appointments through this app and just turn up at your favorite Salon.
Also, we provided UI/UX design services for a food app. Our team did a preliminary needs assessment and completed the project over a series of milestones. We paid great attention to creating easy-to-use and fast experience which would run well on iPads as well. Our UI/UX designer and a team created eye-catching design with opportunities to choose ingredients with your own taste, from extensive menu options. Also, we used our experience for creating a search system where customers can find this food place. At each step of this project, we identified and solved all problems ASAP. As a result we have satisfied client, numerous app’s customers and another one successfully solved task.
We collaborated with a software development company to create their advertising platform. The team used Ionic, React, Strapi, and Node.js for frontend and backend development. The software contains many useful options to create own advertisement with a set of different functions. This service gives you the opportunity to create unique advertising, based on age, interests, genres, and so on.
Personal achievements of our company and a team
The main achievement of our company – is our team of professionals, who are not afraid of complicated tasks and experiments. They are always ready for new trials with all their skills and experience. The policy of our organization provided the English lessons for all our staff as well with high-qualified tutors. We appreciate desire to learn and develop professional skills. High level experts held thematically tech-talks to discuss technical issues and novelties in IT-technologies. This practice helps to know something new, share own experience and promotes the principle of team-building.
Important events for our company
During this year, Darly Solutions had a series of internal changes, which generally brought a positive influence. We expanded our staff, provided team-buildings for our workers. A big decision was made: restructuring all departments and updating working processes. Along with this, we successfully expanded stack technologies and continued to develop our business lines.
Gained knowledge and useful skills
Additionally, we would like to celebrate our company’s progress in improving programming skills on different levels and directions, implementing creative solutions in multitask mode. Our managers improve their business negotiating skills all the time and also followed the principle of customer centricity, what matters for sure in cooperation with customers.
It was a year with a variety of events, achievements and victories. And for sure next year will be better! Happy holidays to all of you! Let’s make something great together!
With best wishes,
your Darly Solutions ✨
Today, web applications are changing how we approach education, making learning more accessible and engaging for everyone. These digital tools are proving invaluable for educational organizations and learners alike, offering numerous benefits:
- Customized Learning. Web apps adjust to each student’s learning speed and preferences, making lessons more engaging and successful.
- 24\7 Availability. Students can study whenever and wherever they like, overcoming obstacles like distance and scheduling conflicts.
- Cost-Efficiency. By using less physical space and materials, web apps help schools save money, which could also lower costs for students.
- Data-Driven Teaching. Teachers get detailed reports on how students are doing, helping them provide the right support and improve their teaching methods.
- Interactive Collaboration. Web apps create a community where students and teachers can easily share ideas and help each other, making learning a shared effort.
Why trending websites and apps are popular with tens of thousands of companies nowadays? Including those that provide educational services in various sectors.
Today's advancements in computer technology are reshaping every aspect of our lives, including education. IT companies are constantly expanding their offerings, providing applications and websites that make learning more accessible than ever. With these tools, you can master foreign languages, dive into various programming languages, explore themed literature, or even learn to play the piano.
Types of Teaching Platforms
As education adapts to digitalization, our company keeps pace by providing web solutions for all kinds of educational needs. We create platforms for corporate training, online courses, and live webinar services, all designed to meet the unique needs of today's learners and educators:
- Corporate Training. Designing platforms for the corporate sector, focusing on staff training with features for conducting webinars, such as iSpring Learn and Teachbase.
- Distance Learning Course Creation. Developing sites for high-quality distance learning courses tailored for educational institutions, similar to Moodle and Google Classroom.
- Webinars and Online Lessons. Creating platforms for hosting webinars, online lessons, and open seminars, with options for managing and checking homework, comparable to GetCourse.
Our Development Approach
We focus on really understanding what our customers need. We pick the best technologies for each project, making sure our solutions work well and aim for the highest success. We show our dedication to quality by:
- Technology Selection. We carefully choose technologies that align with our client's specific needs, aiming for solutions that are both practical and effective.
- UI/UX Design Excellence. Our projects stand out for their user-friendly and engaging interfaces, a testament to our commitment to superior UI/UX design.
- Benchmarking Against the Best. We benchmark our work against industry standards, aspiring to match the design quality and functionality of leaders like ZeBrains and Wezom.
- Creativity and Style. We infuse each platform with creative designs and stylish patterns, aiming to enhance user engagement and experience.
Examples
Explore how digital education is changing the way we learn with our selection of innovative platforms. These examples cover everything from general education and coding to language learning and creative arts, showing the impact of technology on making learning more accessible and engaging. See how education is evolving and how our experience can help you successfully launch your educational IT product.
Khan Academy
Khan Academy, based in Mountain View, USA, provides free, comprehensive educational resources online. Covering subjects from math to humanities, its interactive exercises and videos allow learners of all ages to study at their own pace. Khan Academy is dedicated to making education accessible to everyone, anywhere.
Sputnik ATX
Sputnik ATX VC’s 13-week accelerator teaches startups how to sell and gain traction. They help founders reach their full potential by creating an ecosystem to attract hard-working nerds, connecting them with investors, and training them for success. Their program provides start-up training, mentoring, and support to successful applicants.
CodeCraft
CodeCraft Academy, based in San Francisco, excels in digital education with its coding and software development courses. Offering interactive challenges, hands-on projects, and mentorship from experts, it serves all levels of learners, from beginners to advanced. Its focus on web development and data science is complemented by a unique portfolio-building feature, enabling students to showcase their skills to potential employers.
DuoLingo
Duolingo, a renowned language learning app from Pittsburgh, USA, stands out for its engaging and scientifically-backed approach. It uses gamification, brief lessons, and instant feedback to make language learning enjoyable and effective. Offering courses in over 30 languages, including both popular and lesser-known ones, Duolingo serves millions of users globally, making it an essential resource for language learners and professionals.
MasterClass
MasterClass delivers unmatched online learning in arts, music, writing, cooking, and more, with courses led by famous experts and celebrities. Its piano lessons, for example, are taught by renowned musicians. High-quality videos, interactive tasks, and community engagement let learners progress at their own speed, connecting with others. MasterClass makes top-tier education accessible worldwide, offering inspiration and expertise directly to learners' homes.
To find out how you can successfully launch your educational IT produt—just contact us. Our team has great experience in this area, and we are also time-efficient, result-oriented, budget-friendly, and our staff work at an expert level. Our motto is “Less hassle, more work”!
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If you have an efficient booking app, it brings your business to the 21st century. Nowadays, a website reservation system or a mobile booking app is a must-have for most industries.
Let’s look at the statistics
- E-Travel industry grows by 7.5% every year. Accordingly to this fact, the researchers conclude that the market will reach $1.5B by 2023. In addition, the revenue share of sales channels of the global travel and tourism market will increase up to 72% by 2025. This includes only websites and applications for hotels and transportation. Other online scheduling software like appointment apps and scheduling websites are planned to see a similar boost.
- More than 80% of bookings are made via mobile applications if are talking about travel booking. Because of that, mobile apps are the first choice for people to book tickets and organize the trip.
- According to Statistic Brain Research Institute, every year people spend an average of $148 million on travel bookings online.
What is clear: this is a promising prospect for everyone that thinks about creation a booking website or app.
What are the benefits that can be delivered?
- Gathering information on the clients—with the growing number of clients that like the idea of using online scheduling software, you have collecting data for personalization. It is a great opportunity to come up with special offers and increase sales.
- Building the brand—booking is the first point of contact with your company and your chance to make a first good impression on the clients. If the service and online booking system are user-centricity and convenient in use, have high-quality standards and security, users will have positive feedbacks that increase the number of users and, consequently, promote your band.
- Multiple revenue streams—with an online booking system, you can multiply profits via additional monetization models, such as income from fees, commissions, subscriptions, affiliate programs, ads, etc.
The article demonstrates a detailed guide on how to make a booking app that walks you through all of the essential points.
8 practices for your online booking system
Go through the following list of features to focus on some important aspects regarding how to make a booking website and app successfully. Choosing features that are essential not just for you but also for your customers is the next stage of the production cycle.
Convenient navigation, searching and reservation
User doesn’t like to waste time and wants to make a reservation, so your app should be as intelligible as possible. For better convenience, your app can also include a geolocation option, various spelling options and enable searches by different categories and filters. Good advice to eliminate zero search results by adding suggestions on locations, dates, services etc. – depends on your business.
User’s personal profile
Account page provides access to reservation history and enables custom settings, like currency, language, etc. Because of that, user page is a great place for marketing – it allows you to collect statistics, send newsletters about upcoming events or special offers and many others. However, the user registration process is a pitfall for many businesses. Here’s why: it gives the first impression and users decide if they will stay or drop the app. Make this process as easy as possible and require users to fill out only the key information. It is a great idea of authorization via social networks, for examples Facebook and Instagram, and allows a user to register with only one click.
Multi-language & global currency support
These days, online payment is a required functionality on the booking app. Before considering how to make a booking app, think over payment methods to include. It must be a safe and convenient way to book rooms, tickets, services, tours directly through an application or website. So, the process must be fast, flexible, and transparent, so be sure to include all possible payment methods, such as PayPal, credit card, cash, and design a user-friendly one-page checkout system. A reservation system that offers a secure payment portal will exactly improve your business performance. Also, auto-detected language can increase the user experience.
Data security
During the booking process, app collects a lot of sensitive information like personal information (email, phone), payment information, etc. This data can become a source of immense possibilities for hackers. One thing is clear: invest in security!
Auto-replies
Currently, automatic emails are seen as additional and mainly useful tool for business owners in various fields. Email reminders, feedback requests or tips are just a few examples of how companies improve communication with clients using modern technologies.
In-app messenger
In-app messenger is an excellent feature for any booking app, whether it is a travel booking website or appointment scheduler. For the best results, you need to have a support team shooting responses or a pre-programmed chatbot to cover customer questions. By utilizing AI and machine learning technologies, it is possible to provide instant and qualified feedback. However, note that this functionality may take a considerable amount of time and cost to implement.
Push notifications
A well-thought-out notification system makes life easier for users. Check-in and check-out alerts, friendly reminders, or recommendations can increase the level of customer satisfaction. As well, you may include weather notifications, price discounts, and other relevant notifications.
Create a booking website
For making your app perfect and increase prospects for success, the experienced business owner might want to also create a booking website. Usually, a properly built website extends the functionality and offers clients possibilities like access to information on success stories, high-resolution images, reviews, etc. When considering whether to create a booking website, think of the benefits you can get:
- Presentation of the brand
- SEO and digital marketing practices for promotional strategies
- Insight information about user behavior and broad data collection for company strategies
- Wider audience outreach that provides increasing sales because of cross- and up-selling.
- Collect customer base via browser searches
So, the idea to create a booking website makes a lot of sense. It is possible to build a web platform in the first product version along with iOS and Android apps. Alternatively, you can plan to launch the booking website in a subsequent version.
Generally, any app functionality, simple or advanced, should be in line with customer expectations.
Talking a little bit about app development
It’s important to discuss and figure out what tech stack of your app, based on your requirements. Tech Stack is the group of technologies used to build mobile or web applications. It is a combination of programming languages, UX/UI design, development environment, framework, utilities, servers, tools, and services used by the development team.
Before designing an application, it is important to think about scope of your project, time to deliver the market, security perspective and scalability. Depending on these factors, you need to choose the technology solution that has the potential to solve these problems.
Important backend development
Building a stronger back-end helps to enhance your front-end as most of the tasks in the front-end are fully dependent on the back-end. Here are some important back end tasks:
- API designing and documentation
- API implementation
- Building business logic
- Database retrieval and storage
- Defining permissions
- Creating test script
- Deployment
Keep your Front-end design simple and intuitive
Your front-end application must be clean and appealing. Here are some tips to build an amazing front-end application.
- Use professional graphics designing tools
- Keep the entire application design relevant and should match the concept.
- Ensure there are no typography errors
- Ensure relevant content should have the same design
- Focus on quality rather than quantity
- Try to match the original design and make the design pixel perfect
- Create an app landing page showcasing the value of your application and encouraging people to download it.
That’s it
The development of a booking system is a complicated process that requires multiple details. Forward-thinking brands have applied these strategies to their campaigns to deliver the best user experiences while achieving high brand promotion. Drop us a line, and we’ll be glad to discuss your idea.
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Nowadays, AI technology is significantly changing the different industries and the healthcare industry isn’t an exception. One of the additions—chatbots—has the potential to save time and money.
But should the healthcare industry use a bot service, it is a question many medical workers ask. However, we can define healthcare as a service that happens when patients visit the doctors, we will strictly limit our potential productivity gains. Chatbots can help healthcare providers with customer service and interact with healthcare consumers through text conversationally. So it is one of the most effective solutions to increase patient satisfaction.
According to surveys and researches published by IBM, up to 80% of routine questions could be answered by a chatbot. And it isn’t a surprise that the big part of these questions are asked by the patients and a simple chatbot can help with that.
For being in a win-win situation in healthcare, the providers should think about how to give patients, prospective patients, and other site visitors a way to answer questions, find the important information, and even book appointments as soon as possible without calling in. It’s easier and more convenient for people. It’s more efficient and successful for providers. And it can save a tremendous amount of money and time. That’s the dream, right? In the healthcare sector, the patient’s experience and satisfaction continue to be the top priority.
Chatbots in healthcare can offer the best health care service.
So the real question for clinics, hospitals and other private practices looking to improve the patient experience: Is it worth it?
Will chatbots really help and make a difference for your staff and patients?
At the end of the article you will find the answers to all your questions, so let’s have a look at how healthcare chatbots actually work, their benefits, and potential use cases.
We can divide chatbots into three categories:
Rules-based: Rule-based chatbots can also be named decision-tree bots. This type of chatbot uses a series of defined rules. These rules are the basis for the types of problems the chatbot is familiar with and can deliver solutions for. Usually, there are very simple or complicated rules. They can’t, however, answer any questions outside of the defined rules. These chatbots do not learn through interactions. They only perform and work with the scenarios you train them for. They follow pre-defined, if-this-then-that “playbooks” that automatically respond to a list of pre-populated queries and questions. These chatbots might answer common questions with simple and canned responses. They might also lead people to dead-ends like “I’m having trouble understanding” due to their limited technical capacity.
Adaptive: Using machine learning (ML), adaptive chatbots can learn patterns the more requests they receive.
AI-powered: An AI-powered chatbot is a smarter version that uses natural language processing (NLP) and ML to better understand the intent of the human and provide a more natural, near-human-level communication. An AI chatbot can quickly determine intent and context, move through more complex and nuanced conversations, and deliver the look and feel of chatting with an actual human being.
Chatbots are created to mimic human conversation. Using chatbots, patients can ask health-related questions, check on their appointments, or explore treatment options without calling in.
Why chatbots are perfectly suitable for healthcare
The chatbot is useful for any type of business. But for the healthcare field, they are especially valuable, because chatbots can provide the required information and actions to patients.
24/7 Service
Anytime chatbots can provide patients service and support. According to this, patients can get immediate engagement and answers.
Follow-up medical care
Quality and results are the most important goals for the patient experience. In many cases, it is difficult for doctors to provide quality care once a patient leaves the hospital. Chatbots could be a good solution for this challenge, and they can give follow-up care by prompting patients to record their symptoms or track their progress.
At-home care
Chatbots can be used anywhere, especially at home. The patient can use the range of actions that include not only looking up symptoms and scheduling appointments, it could also use chatbots for the patients after they are discharged from the hospital. The chatbot could help patients take their medications in time and connect with their doctors.
Keep patient update
This is a new way to address any patient. This will keep the patient and family to remain updated till the last moment. Do you need to go to the appointment? The chatbot will remind you via text message or email. Will the surgery for which you need to be prepared? A chatbot can help patients prepare for any size of surgery or operation beforehand.
Better Patient Experiences
In the end, chatbots no doubt can enhance patient satisfaction. They help improve patient satisfaction scores by providing the convenience of care and reducing wait time. The providers have the opportunity to offer services to the patients and make it convenient for patients to receive medical attention. Chatbots can also facilitate surveys and other patient feedback mechanisms to record and track sentiment.
Use cases in the healthcare industry
- Let’s imagine the patient needs urgent help and information on what to do? The chatbot could quickly quiz users on the health problem they’re facing and recommend a sequence of actions until the ambulance arrives.
- It can be used as a mass email by local or national health organizations. Nowadays, it is especially relevant to people to get to know important details about vaccinations or epidemics.
- It can help patients track their moods or feelings that can be discussed with the psychiatrist or therapist at the next appointment. It could offer tips, notifications and advice between therapy sessions. Furthermore, it even can act more like a personal assistant. It can remind patients to take their medication, help them stay motivated to stick to their schedules and provide other relevant medical information.
- The hospitals and clinics can use the chatbot to allow patients to learn more about their health by asking questions, check symptoms or conditions, and find relevant specialists if they need them.
- The E-commerce industry that sells medical equipment or supplies could build a bot to recommend products to undecided customers. It is one of the ways to increase the visitors on the websites, directing the users to buy the products from it.
- A doctor could set up a chatbot to let users schedule their next appointment easily.
- The bot can be built to help users find in-network providers near them based on city or zip code.
- A medical spa can increase lead generation and user satisfaction using the bot. It is a great idea to ask what users expressly request. Based on the feedback from the users, and add only those services and products which your users have expressly requested. Finally, it could help the best matches schedule a consultation.
Final Thoughts
The chatbots can significantly replace the great part of live chatting with medical personnel. The main advantage that chatbot can provide is improvement in the patient experience. These chatbots are created to be conversational, so they are more responsive and personal than search engines. Chatbots can pull more specific and relevant information for patients rather than search engines. But they can not completely replace a human medical professional’s expertise, but they can reduce the time and money and make it easier for hospital staff to perform their jobs.
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Creating simple yet effective versions of new products, known as Minimal Viable Products (MVPs), is a crucial strategy for improving services and making the most of resources. This method focuses on testing products gradually and getting feedback from those who matter most. In this article, we'll look at what MVPs are and give examples of how they've been successfully used to develop better final products.
What is MVP and Why Create It?
An MVP, or Minimal Viable Product, is an important step in creating new products. It uses a straightforward method where a product is built with just enough features to be usable. This approach allows for regular feedback from users, making it easier to adjust and improve the product over time. Starting with the basics, it helps to quickly see if an idea is worth pursuing, saves time and money, and ensures that the final product meets the needs of its users more accurately before it's fully developed and released.
Benefits of MVP
An MVP offers a cost-effective means of gaining insight into a product's potential early on. It comprises essential features, allowing for validation and subsequent addition of functionalities in the final version. Typically, these features are outlined in the product roadmap. Now, let's explore the advantages of introducing an MVP to the market:
- Time to Market. MVP enables a faster route to market, helping you stay ahead of competitors by launching quicker than with a fully developed product.
- Cost Savings. By creating a basic functional version with innovative features, MVP saves money, which is especially beneficial for startups.
- User Testing. MVP allows real user testing, providing valuable feedback to identify what works and what doesn't, enabling you to add only requested features and reduce market risks.
- Flexibility. MVP offers flexibility in product development, allowing you to adapt based on user feedback and market responses, ensuring the product meets evolving needs.
- Investor Appeal. Utilizing MVP demonstrates the product's real value to users, increasing the likelihood of securing funding from investors, even at the concept stage, before market entry.
MVP Development Team
Creating innovative solutions requires a talented team. This team, made up of different experts, works together to make sure the products they develop are both useful and easy to use. Let's take a closer look at the key roles:
- Project Manager. Leads the team, providing guidance, motivation, and problem-solving support to keep the project on track. They also suggest ideas for making the product better and plan for its future.
- Business Analyst. Focuses on understanding what users need and how they use the product. They use data to figure out how to improve the product and make suggestions for changes or new features.
- UI/UX Designers. Create a user-friendly and attractive look for the product. They make sure it's easy to use and looks good, so people enjoy using it.
- App Developers. Build the product based on the design. They write the code that makes everything work properly.
- QA Engineers. Test the product to find any problems and make sure it works well. They help make sure the product is good quality and works as it should.
MVP Development Process
Crafting an MVP demands a carefully planned approach to ensure it meets the needs of users and aligns with market trends. Here's a detailed breakdown of the steps to help you navigate this process effectively:
- Market Research. Conduct thorough research to understand the MVP's purpose, target audience, and competition. Define the ideal customer and assess competitors to find opportunities. Clarify what makes the MVP unique and better than existing options.
- Define Product Value. Clearly explain the problem the MVP solves. Figure out why people would use it and make sure it meets their needs well. Make sure the business model, design, and services all add value for users.
- Feature Prioritization. Decide which features are most important based on what users need and want. Customize features focusing on what's essential for the MVP's success.
- Budgeting and Resourcing. Develop the MVP within a reasonable budget to save money. Decide whether to use your team or hire outside help. Consider hiring professional MVP developers for specific tasks.
- Development and Iteration. Build a skilled team, using outside help for convenience. Focus on making the MVP user-friendly and useful. Keep improving based on user feedback to make it even better.
MVP examples
Even the biggest names in the business world started small: launching a basic version of their product, known as a Minimal Viable Product (MVP). These early versions were their first steps, proving there was a real demand for their vision. By smartly using MVPs to engage early users and gather crucial feedback, they laid the groundwork for what would become global success stories.
Dropbox - Cloud Storage
Dropbox is a classic example of an MVP that used a simple video demonstration to validate consumer interest and market demand for cloud storage solutions. Without initially developing the technology, Dropbox focused on showing potential users the ease and functionality of file syncing across multiple devices. This approach allowed them to gather significant interest and feedback, for refining their product and scaling their user base effectively.
Airbnb - Accommodation Sharing
Airbnb started with a basic website that offered short-term living quarters, breakfast, and a unique business networking opportunity for attendees of large conferences who had trouble finding accommodation. Using their apartment as the first listing, the founders were able to test the market's response to their concept. This MVP proved a demand for such a service, paving the way for the platform's evolution into a global peer-to-peer accommodation service.
Zappos - Online Shoe Retail
Zappos began as a simple website testing the online demand for shoes. The founder, Nick Swinmurn, started by posting photos of shoes from local stores without actually holding inventory. When a pair was ordered, he would purchase the shoes from the store and ship them to the customer. This MVP approach validated the concept that people were willing to buy shoes online, leading to the development of a billion-dollar e-commerce platform.
Uber - Ride Sharing
Uber's MVP started in San Francisco as a simple mobile app that connected users with luxury car services. The initial focus was to solve a specific problem—finding a reliable ride in the city. By limiting the initial service to a small market and focusing on a premium service, Uber was able to refine their model, understand user needs, and eventually expand to offer various transportation options globally.
Spotify - Music Streaming
Spotify's MVP tackled the issue of illegal music downloads by offering a legal streaming service with a vast library of songs. The initial product was a desktop application that provided free, ad-supported music streaming. By addressing copyright issues and focusing on user experience, Spotify was able to demonstrate the viability of streaming as a business model, leading to partnerships with major record labels and a rapidly growing user base.
Conclusion
Creating an MVP demands careful planning and execution. MVPs offer advantages such as quicker market entry, cost-effectiveness, and user-focused design. By adhering to the MVP development process, organizations can drive innovation and enhance customer service in the dynamic industry. Ready to develop your MVP? Contact us to start right now.
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Interesting fact: there are approximately 8,462 project management methodologies to choose from. Every project manager understands that selecting the right methodology is crucial to getting the job right.
So, how to understand which one is right for your project?
There are many various ways to deliver projects. Generally speaking, these ways are our project management models—applying different principles, themes, frameworks, processes and standards to help provide structure to the way we deliver projects.
Agile is one of the more recognizable project management methodologies. This methodology is best suited for projects that are iterative and incremental. It’s a type of process where demands and solutions evolve through the collaborative effort of self-organizing and cross-functional teams and their customers.
Agile is a methodology that has methodologies within itself, such as Scrum and Kanban. Scrum methodology is one of the most popular and simple frameworks to put the principles of Agile into practice.
Let’s talk about the Scrum and how it works
Scrum is a subset of Agile. It is a framework for agile development that helps teams work together with the customers. Much like a sports team training for the big game, Scrum encourages teams to learn through experiences, self-organize while working on a problem, and reflect on their wins and losses to continuously improve. Its goal is to develop, deliver, and sustain complex products through collaboration, accountability, and iterative progress. According to this, it is not surprising that Scrum is the most widely-used one among the teams.
Scrum team roles
- Product owner: The product owner represents stakeholders, which are typically customers.
- Development team: Group of professionals that consists of three to nine individuals who have the business, design, analytical and development skills to carry out the actual work, solve problems and produce deliverable products.
- Project manager: Manager who ensures the understanding and execution of Scrum is followed. The manager’s responsibilities include coaching and motivating the team, removing impediments during the development, and ensuring that the team has the best possible conditions to meet its goals and produce deliverable products.
Phases of Scrum Model
Now, let’s take a look at the main steps of the development process that Scrum consists of.
Step 1. Product Backlog Creation
A product backlog is a list that contains features to be implemented during the development process. It’s ordered by priority and every item is called a User story. A user story is an informal, general explanation of a software feature written from the perspective of the end user or customer. It helps development teams capture simplified, high-level descriptions of a user’s requirements written from that end user’s perspective. The examples below show how these stories can look like:
- As an internet banking customer, I want to see a rolling balance for my everyday accounts, so that I can keep track of my spending after each transaction is applied
- As a manager, I want to be able to understand my colleagues’ progress, so I can better report our success and failures.
- As a customer, I want to receive an SMS when the item arrives, so that I can go pick it up right away.
- As Max, I want to organize my work, so I can feel more in control.
This structure is not required, but it is helpful for defining done.“Why can’t we just write features or tasks instead?”
Step 2. Sprint Planning and Sprint Backlog Creation
The sprint duration is very important so that the user stories are as small as possible. The typical average sprint duration lasts about 2 weeks. If the sprint duration is small, then the advantage is that more customer feedback can be received and most of the errors and bugs can be addressed earlier. If the sprint duration is long, then it allows the developer to work thoroughly.
The next stage is to do the sprint backlog creation. It consists of user stories that will be completed during the current sprint. The scrum team must select the important user stories and make them into smaller tasks. They need to plan on how to get the task completed. The Scrum team should be capable of finishing all these stories on time. Also, one important thing is to prioritize the necessary tasks.
For example, the goal for Sprint: “A website visitor can order a product”. We discuss with the team and product owner how to implement this. Roughly, customers have to go through three steps to order something: 1) select a product, 2) enter address and billing information, 3) perform the payment. We discover several exception paths. After the discussion about what technology we will use for this goal and how the team will implement this functionality, we start creating the Sprint Backlog.
Below are some of the items that can end up on the Sprint Backlog:
- When an order is placed, send an email to the sales department;
- Allow customers to pay for their order by credit card;
- Encrypt user information in order (e.g. email, address);
Step 3: Working On Sprint and Scrum Meetings
The actual user stories are moved as small tasks in the sprint backlog, where the actual work starts. This is where the implementation of a software application, such as website development, begins.
To begin with, a task board is made with a lot of cards is used. The cards specify the details about the tasks such as assignee, work details, due date or the time duration, etc. The cards can be arranged according to their importance. When work on a task has been started, the corresponding sticker is moved from the “To do” field to the “In progress” one. When work is completed, the sticker can be moved to the “Testing” field, and after the task is successfully tested, the sticker goes to the “Done” field.
For this activity, we use specialized software JIRA and Trello for this task.
In this step the scrum meetings are important as it is done to track the progress status and who is doing what status. The burndown chart is the output of this meeting, as it provides the details about how many tasks are completed and if there are any issues or problems in completing the tasks in the “Work In Progress” columns.
It is also important to notice one more Scrum feature is Daily Scrum meetings. These meetings’ main purpose is to get full information about the current project status and make sure that all team members are on the same stage. During Scrum meetings, every single team member should tell what he has done for the day, which tasks will be the next, and what problems team members faced during the work.
Day by day Scrum meetings help increase the flexibility of the development process. They also allow understanding of what changes should be made.
Step 4. Testing, Product Increment and Sprint Review
The result of every sprint in Scrum is a potentially shippable product increment that can be presented to the customer. After each iteration, the development team creates a new version of a software product and adds new features with increased value. In the end part of every sprint, there is Sprint Review where the overall results can be demonstrated and analyzed. According to this info, the stakeholders can make a decision about further project changes and plan the next sprint.
Step 5. Retrospective and Next Sprint Planning
Retrospective’s main goal is to consider the results and the ways how to improve the development process on the next step. The team should talk about the lessons learned and the pitfalls that were during the development part. An important feature is to improve the work of the Scrum team as a whole. The team should conclude what went well during the working process and what can be done better during future iteration. When the ways of improvement are defined, the team can start and concentrate on the next sprint planning.
Project Closure
The project closure phase represents the final phase of the project management. Around this time, the final product is ready for delivery. Here, the main focus of the project manager and the team should be on product release and product delivery. In this stage, all the activities related to the project are wrapped up.
Once the product is handed to the customers, the documentation is finalized and the project is closed.
Conclusion
The main differential features of Scrum are flexibility and constant progress. It’s provided mostly by regular communication and close cooperation between the stakeholders at each step.
When the sprint is done, the customer can assess the working product functionality at the current iteration and make decisions about how the project should evolve during the next sprints.
Use Case: Web Development
Problem Statement: Important changes need to be implemented on an existing company website.
Scrum team roles:
- Product Owner: Team Lead
- Development Team: Developers
- Scrum Master: Project Manager
Basic Flow of Events:
- The website needs to be updated.
Using Scrum:
- Product Owner creates a backlog, i.e. the prioritized changes to make.
- The development team and the QA team is created.
- Sprint of 7 days is decided.
- Project manager is assigned to set up the meetings and help with issues.
- Tasks are assigned to the team
- A daily 15-minute Scrum is set up for holding team meetings
- The website is updated each day with the work done
- QA notifies issues on the same day
- Each week, the Sprint Review meeting is held with the CEO for an update on progress
Scrum is best suited for projects that consist of teams of less than seven people who need a flexible approach to deliver a product or service.
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Telehealth, simply put, is some type of delivery. It helps to provide health care services when patients and health professionals are separated by distance via remote technologies. Telehealth uses technologies for the exchange of information for the diagnosis and treatment of diseases and injuries for the patients. Live video conferencing, mobile health apps and remote patient monitoring (RPM) are examples of technologies used in telehealth.
It’s Healthtech time
Telehealth is improving the healthcare industry in many ways, the first of which is increasing its accessibility. Telehealth allows specialists to visit patients virtually from any place in the world by improving access as well as making a wider range of healthcare services available via telemedicine.
Today’s Telehealth environment consists of a global ecosystem of myriad digital solutions. There are two alarming end-users trends that you should pay attention to when considering Telehealth design and solutions.
- What doctors struggle the most with
- What people looking for when they choose the healthcare providers
Providing virtualized healthcare to any place in the world is one of the best-known applications of telehealth. But the medical industry is using it in several other ways, including:
- Urgent help in distance. It can be a headache or sore throat. There are many medical complaints that aren’t life-threatening, but they need some professional attention. Virtual care services allow skilled health personnel to treat minor complaints, including providing appropriate prescriptions.
- Stay in contact. Qualified medical personnel can use messages, phone and video calls to follow up the patients after they are discharged from the hospital. This way, improves worker productivity from not having to take time off and travel to appointments and ensures each patient understands the importance and carries out recovery and treatment plans. Also, telehealth platforms can automate much of the communication process, including sending reminders to the patients.
- Updating online prescription. Telehealth provides the possibility to update online prescriptions even If you’ve been unable to get to your own doctor to refill a current prescription.
- Monitoring of patients with chronic conditions. For these patients, it is one of the best benefits of telehealth. Virtual care helps those who have mobility issues, mental illness, and other conditions that may prevent them from going to in person medical appointments.
- Facilitating care to rural areas. Telehealth is a great way to provide patients in places that are outside the current health delivery system with access to quality care. In the event of a medical emergency, telemedicine makes it possible to coordinate with specialists in other regions without wasting time to provide patients with effective treatment.
- Increased patient satisfaction. In addition to referrals, many patients assess and choose healthcare providers through online reviews. As such, you must have positive reviews that will attract new patients. Telemedicine helps improve patient satisfaction scores by providing convenience of care and reducing wait time. The providers have the opportunity to offer remote services to the patients and make it convenient for them to receive medical attention. Also, this process reduces in-hospital visits.
All right, let’s move on to the design
Telehealth platforms require a unique approach to service design. As you can imagine, it isn’t the same way, say, for a food delivery service.
Telehealth is not about technology, it’s about people
That’s a good reminder that you need to create space for telehealth that provides human connections and assistance. The healthcare industry is unique and complex, and it can be challenging to set up. Establishing fundamental principles to guide telehealth design will help us keep sight of the user experience and user journey throughout different healthcare systems.
In this article, we’ll highlight the important and unique challenges in the design faced by digital health companies and startups.
- Research. To begin, you need a shared understanding of how you usually provide face to face care. You will need a solid understanding of the patient’s journey through your service.
- Construction. Based on our research findings, you need to discuss them with your client. There is the moment when you draft innovative solutions and delve into user journeys. We identify the most promising ideas based on jointly developed options. Service design can be quite abstract. The main idea is to find key service touchpoints.
- Strategize and develop Next, it is necessary to work with your clients to co-create a product roadmap and business strategy. Together with medical professionals, you develop an extensive plan of the envisioned telehealth design, listing interactions between users, new processes, and workflows. Also, don’t forget to define the physical and digital things that will be used. By the end of this step, you’ve created visual content and material to start the development process.
- Taking it live. From our experience, we recommend turning digital and physical artifacts into minimum viable products (MVP). MVP is essential to clinical trials. There is a product that has basic features and can be used to get feedback from the users.
After the main last modifications, it’s time for launch! At this stage, it’s important to provide testing to ensure that the envisioned workflow and interactions are happening as intended.
That’s it
To sum up, telemedicine is full of benefits for patients and healthcare providers. When people have had a taste of telehealth, they’re willing to continue using this convenient care option.
Telehealth’s future looks very bright, doesn’t it?
Also, it’s obvious to see continued strong growth and upgrade around devices, communication channels, telemedicine services, and telehealth platforms. Look for them to become increasingly user-friendly and convenient. As this happens, we can expect to see a resulting increase in users. After all, good design is the right way to improve engagement.
Designers will need to imagine themselves in both the patients’ and providers’ roles during the preparation for the start to create the design for telehealth. Every detail of a visit, from the method of scheduling appointments to the distribution of follow-up procedures, should be carefully planned to ensure the best outcomes and clear understanding.
We can expect to see digital pharmacies, virtual appointments, online triage tools, and remote monitoring gain in popularity. It may well become the new normal in healthcare.
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