The Complete Guide to Planning Your Website Redesign Project

The future of healthcare is digital. In 2022 alone, the global patient portal market reached $2.9B, as the Grand View Research reports. By  2030, it’s projected to grow even higher—at a CAGR of 19.44%. This trend reflects how public and private healthcare organizations strive to digitize paper documentation and automate everyday business operations.

Indeed, the stakes in healthcare are high. Even minor errors can lead to incorrect diagnoses and worsen patients’ conditions. This is where patient portal software greatly minimizes errors, particularly those caused by human factors 

Below, read on how to create a patient portal. We’ll analyze the target audience’s needs, dive into the most successful examples of its implementation, and examine the nature of the target audience's requirements.

What is a patient portal system?

An online patient portal is a web or mobile solution (usually for Android and iOS platforms) that gives patients access to medical records, helps schedule appointments in a few clicks, and easily communicate with healthcare providers at any time. 

By automating the interaction between the parties via the patient portal, organizations can improve the quality of care while making their services more accessible and convenient for patients.

In particular, modern patient portal requirements are:

• Fast and secure access to their medical data and records with guaranteed privacy protection.
• High-quality medical services without the need to wait in long queues.
• A clear understanding of the treatment plan and progress.

Healthcare organizations instead aim to:

• Reduce their administrative costs – in particular, for maintaining paper documentation.
• Maximize personnel efficiency without the risk of burnout.
• Increase patient satisfaction through transparent interaction and remote patient monitoring.
• Comply with the healthcare regulations.
• Reach a new level of income by reducing expenses and attracting new patients.

That is why the patient portal system is the one-stop solution that, if implemented correctly, covers all the above-mentioned needs. This is typically achieved through the following features:

• Access to medical records (including medical history and test results).
• Appointment booking (with the option to select the date, time, and doctor).
• Online consultations (for example, via video calls and chats with doctors).
• Repeat prescription orders (automatic issuance of electronic prescriptions and reminders for refills).
• Online bill payment.
• Personal data management (including patient contact information).
• Push notifications (reminders for upcoming visits, tests, vaccinations, etc.).
• Educational materials.
• Feedback tools (surveys for patient satisfaction and forms for submitting complaints, etc.).

Types of patient portals: Which fits your healthcare needs?

Generally, there are two global types of patient portals: integrated and standalone. The former is presented as a component of electronic health records (EMR/EHR) and is fully tied to the infrastructure of a healthcare facility. Integrated portals ensure uninterrupted data exchange between doctors and patients but, in the case of ready-made solutions, are limited by the functionality offered by the specific healthcare provider.

Standalone portals, however, come in two forms: SaaS and on-premise. The former are hosted in the cloud and are available by subscription, which is especially convenient for healthcare providers within small organizations. Their advantage is quick deployment and configuration. At the same time, their customization options are often limited. 

As for the second category, these are software solutions installed on local servers of a specific healthcare organization. They provide comprehensive control over data but require significant infrastructure and support costs. They can also be difficult to scale and integrate with third-party solutions.

It is worth noting that every medical organization has its own regular processes and specific business tasks distributed among different departments. In particular:

• The reception desk keeps track of patient records.
• Laboratories collect, process, and store test results.
• The finance department is responsible for payments and insurance processes.
• Doctors and medical personnel work with medical records and appointments.

All the above processes can rarely be integrated into a single system, which makes it difficult to automate them using only one off-the-shelf patient portal. Moreover, medical institutions vary greatly in specialization (including clinics, dentistry, laboratories, hospitals, etc.), and ready-made products do not always meet their needs. 

If we add to this the need to comply with regional security standards for patient data, it becomes clear that out-of-the-box solutions may not be viable. This is the main reason why healthcare organizations are increasingly resorting to custom healthcare portal development.

Patient portal requirements: Key features and functionalities

Now, let's check the main functionalities and features that should be integrated into a patient portal.

User authentication and access management system

This portal component uses OAuth 2.0 and OpenID Connect for secure login. It protects users' credentials and enables multi-factor authentication. Usually, developers provide multi-level access with restrictions based on user roles (including patients, doctors, administrators, etc.). 

At the same time, when implementing role-based access, it is important to adhere to widely recognized patient data security policies, such as HIPAA and GDPR. Specifically, doctors and administrators should have full access to all patient data. In contrast, individual patients should only be able to view, edit, and delete their info.

Medical data storage

The storage is located on local or cloud servers using AES-256 and TLS 1.3 for data encryption. By the way, many cloud vendors have ready-made solutions for healthcare organizations that meet the standards of patient data privacy (including AWS HealthLake, Azure Healthcare, and others). It is also crucial to ensure that such storage is protected against data misuse and unauthorized access.

Integration with EHR systems

This integration is necessary for consolidating patient data. Thus, developers must adhere to FHIR and HL7 standards to ensure compatibility and data exchange. As for the integration itself, if we are not talking about legacy solutions, it is carried out through an API. 

Finally, to ensure that the patient portal system complies with the requirements of the National Coordinator for Health Information Technology (particularly, the ONC's Cures Act), it is essential that the platform could get full access to the patient, with all the ability to edit and delete.

Appointment schedules, doctors’ cards, and telemedicine tools

The first two components involve creating a catalog with therapists’ information and a scheduling system where patients can book visits. This can be achieved through RESTful API to synchronize with hospital calendars. Also, integrating with trusted video communication platforms like Zoom Healthcare can facilitate direct communication between patients and doctors.

Automation of bill calculations and online payments

Online payments are processed through integrations with payment gateways like Stripe or PayPal. In general, they must support PCI DSS standards. As for the automated billing system, this is essentially a regular calculator that “pulls up” data on the cost of services selected by the patient and sums them up (minus insurance and benefits, if any).

Integration with wearable devices

This is necessary so that doctors can monitor the condition of patients in real time. To do this, developers use APIs to collect data from devices (for example, from Apple HealthKit or Google Fit, as well as more specialized IoT equipment). At the same time, they must also implement a mechanism for obtaining prior patient consent to collect personal data.

Messaging 

It also makes sense to integrate a chat (with the ability to attach media files) for interaction with doctors, supporting end-to-end encryption (E2E) and using WebSockets protocols that provide real-time messaging.

User dashboards

The patient portal needs an interface for each user role. Basically, it should adapt the data and tools for doctors, admins, and patients. Among other things, it can also be enriched with advanced analytical tools. For example, Power BI or Tableau can be used to generate reports and visualize data (assessing attendance dynamics, treatment results, patient satisfaction, etc.).

How to develop a patient portal software: From concept to launch

When it comes to custom solutions, our telehealth website development services are provided in several subsequent stages. Let’s consider them in detail.

Ideation and requirements analysis

At this stage, our team consolidates the portal concept of custom healthcare portal development, according to your business goals, unique aspects of your internal business processes and IT infrastructure, the needs of the target audience, and an analysis of competitors’ strengths and weaknesses. Based on this blueprint, we create documentation indicating functional and non-functional requirements.

Architecture design

From now on, our patient portal development team has everything ready to define the project's technological stack (for the frontend, backend, and database) and choose a specific architectural approach. We also approve the necessary third-party Integrations (including EHR, payment gateways, telemedicine solutions, etc.). 

Finally, we select tools and protocols to ensure our portal has a proper security level, including data encryption, user authentication/authorization methods, diagrams of interaction between components, etc.

UI/UX design

This stage involves building interface prototypes and gradually transforming them into a full-fledged design after usability testing. At the same time, our patient portal app development experts always take into account the requirements for the accessibility of the user interface. Basically, they are most accurately outlined in the WCAG 2.1 and ADA guidelines.

Development

Now, we can start working on the frontend and backend of the patient portal. Once individual functional modules are ready, we conduct unit testing to prevent hard-to-fix bugs at later stages of the project. This stage also involves the implementation of security mechanisms and integration with third-party solutions.

Testing and quality control

When the code base is ready, our patient portal development experts conduct rigorous testing, including functional, load, security, usability, etc. This stage ensures that the solution meets the best specs and software quality standards in healthcare.

Deployment and launch

Before launching the portal, we prepare all the necessary infrastructure, build a CI/CD pipeline, and set up a monitoring system. If needed, we can train your staff on how to use the portal. After all the previous stages are checked—we usually start deployment.

Post-release support and updates

To better understand ​​​​its further optimization, our patient portal development experts regularly check the portal’s logs and metrics, collecting feedback. In addition, as post-release bugs are discovered, we fix them and, if necessary, implement new features.

Understanding the needs of your patients

A patient portal and medical website design should fully adapt to the target audience's problems. That is why it is essential to define them in advance. Based on our experience, we would like to highlight the following ones:

• Long wait time when making an appointment.
  Patients often encounter long wait times in phone and in-person queues. A patient portal can help. It lets users book online appointments 24/7 and choose a specialist. In addition, it sends SMS or push notifications to remind patients about upcoming visits.
• Lack of full access to medical data.
  Many patients are forced to visit clinics because healthcare organizations still document their test results manually. The patient portal gives access to electronic medical records, test results, and doctor recommendations, which can be easily downloaded or saved (for offline access).
• Lack of understanding of the treatment plans.
  Patients may find it difficult to track their treatments' progress, which may result in forgotten, delayed, or canceled visits and procedures. To prevent this, portals display the treatment plan and the current status of therapy. In addition, patients get notifications about upcoming procedures, calendars, and recommendations, which is very smart.
• Difficulties in paying for medical services.
  The need for patients to be physically present makes offline payments resource-intensive. Patient portals eliminate this headache with integrated payment systems, allowing users to view their payment history and current bills in just a few clicks.
• Insufficient communication with the attending physician.
  In-person appointments to explain test results and treatment plans can be time-consuming for both patients and healthcare providers. Patient portals streamline this process with online chat and video calling capabilities.‍
• Weak control over the treatment of chronic conditions.
  Patients with chronic conditions often lack convenient tools for regular monitoring. Portals can address this with real-time health data visualization, medication reminders, and appointment scheduling, as well as integrating with wearable devices for continuous data collection.‍
• Low involvement in the treatment process.
  Since some patients find it difficult to understand how their actions affect treatment results, the patient portal development team can also add interactive tools to the portal to track patients' treatment progress or provide educational materials.
  Gamification elements can enhance the effect.

‍

Patient portal development challenges and solutions

In this section, we will analyze the most typical challenges of patient portal software development and the most effective ways to overcome them.

• Ensuring compliance with regulations.
  Telemedicine hugely relies on strong data protection, first—to comply with laws like HIPAA and GDPR, and second—obviously, it is for patient trust. End-to-end encryption, role-based access control (RBAC), and multi-factor authentication are key practices, along with regular system audits and penetration testing to ensure security.
• Integration with existing solutions in the organization's IT infrastructure.
  Many healthcare providers still use older systems that don't easily connect with modern software. To solve this, developers can build 'middleware'—software that acts as a bridge—to automate data transfer between patient portals and other systems, ensuring everything works smoothly.
• Ensuring high performance and scalability.
  Many portals frequently freeze when user traffic exceeds the original design capacity. To solve this, developers can host the portal in a cloud environment that scales as users grow and use a microservice architecture to balance the workload across the portal's services. Additionally, they can optimize a database through indexing and caching.
• Ensuring intuitiveness. 
  ‍Since the target audience of patient portals is diverse (including the elderly, people with disabilities, and people with no technical literacy), there should be universal access to the full use of all portal functionality. To solve this, during the development of the patient portal software, the team should conduct user research and surveys to guide and optimize the software effectively. They should also adhere to the compliance of this software with the WCAG 2.1 guidelines. 

• Accessibility on mobile OSes.
  As patients increasingly manage their healthcare on digital devices, patient portals must offer a seamless mobile experience. Poor mobile optimization can lead to slow loading times and display issues. Developers can address this by building progressive web apps (PWAs) or cross-platform solutions, implementing offline access for key features, and optimizing content loading with techniques like lazy loading and data compression.

Patient portal software cost: What to expect

The cost of telemedicine app development depends on project complexity,  the team involved in the patient portal software development process, geographic location, development timeline, and the scope of features. Let's examine each of the points that influenced the cost in detail:

1. Project complexity

• Basic consultation apps with user registration, appointment scheduling, video calls, and messaging: $30K-$100K.
• Advanced telehealth platforms with multi-user portals, integrated EHR, and health analytics: $100K-$300K+.
• Telemedicine platforms with IoT/AI integration: $250K-$500K.

2. Team composition

A typical team for creating a basic patient portal usually includes:

• 2-3 developers: Where 1-2 are front-end developers, and 1 back-end developer.
• The project manager: Tracks the project goals and wins. 
• QA specialist: Tests the app to make sure it works correctly.

3. Development timeline

The time it takes for patient portal software development also affects costs. Most telemedicine apps take between 2 to 6 months to develop:

• Simple apps usually take about 2-3 months.
• More complex apps may take up to 6-12 months.

4. Geographic location

American tech experts can be expensive. For example, a front-end developer might earn over $100K annually, about $8K monthly. He might charge between $70K-$80K for a three-month project.

Hiring remote developers can save you money. For instance, Eastern European developers or other regions often charge between $2,500 and $3,500 monthly. You can easily hire a similar team for about $30K to $40K for the same project.

If you want to find out the patient portal software cost in your case, please fill out this contact form. 

Improving patient outcomes with data management: A case by Darly Solutions

From theory to practice—let's examine our relevant Darly Solutions experience through a top case from our portfolio.

In particular, we were approached by a HealthTech company specializing in consolidating unstructured medical data for organizations in the healthcare sector. They needed a custom digital solution to monitor clinical data. 

Faced with a tight deadline and the need for high precision, we meticulously planned and assigned all the UX/UI design, web development, QA, and project management tasks. We also reviewed the team's work schedule, as some members had to work overtime. Finally, we carefully chose the technology stack. We settled on Angular, HTML, CSS, Docker, ngRx, TailwindCSS, NGX Pagination, and JSON. 

Finally, our efforts paid off. We launched the product on time and met all design, functionality, and quality standards. As a result, the client has a competitive product with all the chances to thrive in the innovative telemedicine sector.

Find out more about this case here.

The future of patient portal development

In general, the future of patient portal software development is closely connected with the fast development of modern technologies, such as:

• Artificial intelligence and machine learning.
  These technologies will personalize the portal and related healthcare services. AI-powered chatbots, including ones with recognition of human voice commands, will assist with scheduling appointments and answering FAQs. In advance, machine learning can also analyze patient data and symptoms to provide preliminary diagnoses.‍

• Blockchain.
  The introduction of blockchain technologies in patient portals can be aimed at more secure storage of their medical records and ensuring access to them only to authorized users. In addition, with its help, each interaction with data (adding, editing, and deleting) will be recorded, increasing the system's transparency.

• Virtual and augmented reality.
  These technologies can form the basis of next-generation telemedicine solutions. In particular, in the future, patients will be able to interact with doctors at a distance without reducing the quality of service. AR interfaces will also help inform patients about upcoming treatment plans.
  ‍
• Internet of Things and integration with wearable devices.
  IoT solutions can provide end-to-end RPM in real-time (for example, portals will be able to collect and analyze data on the patient's pulse, blood pressure, oxygen level, and activity). Based on this data, doctors can receive instant notifications of critical changes regardless of patients' locations.
  ‍
• Big data and business intelligence.
  Examples of patient portals use big data to identify trends, such as tracking the rise in the incidence of a particular virus or assessing the effectiveness of treatments. Also, end-to-end medical data analysis ensures timely prediction of exacerbation of chronic diseases. Finally, doctors and administrators of healthcare institutions will be able to monitor departments' workloads and optimize appointment scheduling.
  ‍
• Biometric identification.
  Biometric mechanisms can give users access to the portal through fingerprint, face, or voice scanning, making the authorization process more secure and easier.

Conclusion

Now you know everything about patient portal development and can safely choose an off-the-shelf solution or search for a team to implement a custom one. If the second option is closer to you but you would not like to turn the search process into a real headache, you can contact us, and we will be happy to discuss the details of our future cooperation to implement your idea.

For decades, “build it in-house” was the default mindset. It offered control, cultural alignment, and a sense of security. But in the current environment – where Healthcare digital transformation is accelerating and compliance requirements grow more and more complex – this approach often means projects take longer, cost more, and deliver less impact.

Leaders are realizing that success isn’t about who writes the code. It’s about who can deliver the right solution at the right time. That’s why many are turning to outsourcing critical Healthcare projects. This trend is reconfirmed by Statista – the global market is expected to keep showing impressive growth of 6.51% (CAGR) and reach over $806 bn (2030) from nearly $590 bn (2025). 

However, many organizations are still instinctively trying to keep their development in-house. After all, it promises direct control over the process, familiar team culture, and direct communication. 

But outsourcing critical Healthcare projects doesn’t mean losing control – it’s about gaining momentum. Internal teams can focus on clinical priorities, operational excellence, and patient outcomes – while a Healthcare external development partner can handle the heavy lifting of delivery.

In this article, we’re going to break down why strategic partnerships in HealthTech are becoming the preferred choice – and how leaders can get measurable ROI and lasting value.

What Are “Critical Projects” in Healthcare?

Not every Healthcare ITproject is the same. Every project is not only different, but carries different weight. For example, a mobile wellness tracker might be just useful and fun for users. While some other projects are truly mission-critical – meaning delays in delivery or development missteps can have significant regulatory, financial, or patient-safety consequences.

Critical projects in Healthcare typically include:

Compliance-Driven Projects. Any system that must meet regulations like HIPAA, GDPR, or FDA guidelines. These projects often involve complex documentation, multiple review cycles, and strict adherence to both local and international rules. For example, implementing an electronic health record (EHR) update to ensure compliance with new interoperability requirements is not just a technical task – it’s a legal obligation. Failure to meet these standards can result in heavy fines and reputational damage.

‍Patient Safety Systems. Tools that directly impact diagnosis, treatment, or monitoring (real-time clinical decision support or AI-based diagnostic imaging platforms). In these projects, accuracy is not just preferred – it’s life-saving. Even small errors in data interpretation or UX design can lead to misdiagnosis, incorrect treatment, or delayed care. That’s why these systems demand rigorous testing, validation, and continuous monitoring after deployment.

‍Core Business Functions. Infrastructure or workflows essential to the daily operation of a hospital or network (appointment scheduling, telemedicine platforms, or claims processing systems). When these systems fail or underperform, the impact goes across every department and patient interaction. Even a brief downtime can lead to missed appointments, billing errors, and operational bottlenecks. For many healthcare organizations, ensuring the reliability of these functions is as critical as patient care itself.

‍High-Stakes Data Projects. Migration of large datasets, integration of disparate systems, or advanced analytics pipelines where data accuracy and security are on top. These projects often involve sensitive patient information – making encryption, secure transfer protocols, and compliance audits mandatory. A single data breach or loss during migration can result in severe legal consequences and loss of patient confidence. Successful execution requires both technical expertise and a strong governance framework.

‍Emergency Response Capabilities. Solutions for outbreak management, disaster response, or mass-casualty coordination. These systems must operate flawlessly under unpredictable and high-pressure conditions. Whether it’s a pandemic requiring rapid data collection and reporting or a local disaster needing real-time triage coordination, downtime is not an option. Designing for resilience, scalability, and rapid deployment is key to ensuring readiness in critical moments.

“A live Healthcare project isn’t just a delivery milestone – it’s a decade-long investment in trust, efficiency, and patient outcomes. We don’t measure success by launch, but by how seamlessly that system serves staff and patients years later. That’s the standard every leader should demand from their delivery team.” – Bogdan Paiuk, Head of Delivery

How External Partners Drive Success in Healthcare Projects

As healthcare projects aren’t just about hitting deadlines – maintaining compliance and delivering measurable value to providers and patients should be also on top. An external development partner Healthcare brings depth in both technical execution and industry knowledge. They can provide Healthcare leaders with confidence that complex projects can move forward with predictability and precision – and without sacrificing safety or compliance.

Healthcare external development partners often operate as an extension of the internal team, integrating into governance processes, sharing accountability, and maintaining transparency from planning through post-launch. Whether implementing a new AI-driven diagnostic platform or migrating a massive EHR system – external partners can help you cope with tight timelines, regulatory oversight, and stakeholder demands all at once. By combining speed, specialization, and scalability, external partners can become essential allies in delivering mission-critical results.

Why Leaders Strategic Outsourcing in Healthcare IT: Key Drivers

Accelerating Digital Transformation Roadmaps

Healthcare organizations are often under pressure to modernize rapidly. Strategic partnerships in HealthTech bring decades of experience, proven delivery methods, and teams experienced in rapid implementation. Healthcare software vendor partnerships can shorten development timelines from years to months. Such agility is critical for staying competitive and meeting stakeholders’ expectations in a fast-moving market. They also ensure that acceleration doesn’t compromise security or compliance, using automated testing and built-in audit trails. The ability to bring projects to market quickly can translate directly into improved patient access, operational efficiency, and significantly higher ROI.

Access to Niche Healthcare Expertise

Not every Healthcare IT challenge can be solved with generalist developers or even very experienced project managers. Complex needs – like FHIR interoperability, FDA-regulated software, or AI-assisted imaging diagnostics – require deep domain expertise that’s rare to find in-house (locally). Healthcare CIO outsourcing decisions increasingly favor partners with certifications and experience from similar high-stakes projects. This concentrated knowledge reduces trial-and-error risks, ensures compliance, and delivers higher-quality results. In many cases, their specialists have already navigated the exact regulatory or technical hurdles your project faces or is going to face.

Risk Mitigation in Critical Projects

Project failure can result in severe consequences – from regulatory fines to patient safety risks. Healthcare software vendor partnerships can bring structured risk management practices, such as stage-gate reviews, security penetration testing, and redundant system architecture. They can commonly identify vulnerabilities before they become crises and design fallback procedures to ensure service continuity. And the prior exposure to similar projects means it’s possible to anticipate pitfalls and apply tried-and-true solutions.

Leveraging Healthcare Innovation & Emerging Tech

Healthcare technology develops quickly, but experimenting internally can be resource-heavy and risky. External strategic partnerships in HealthTech can keep the project on the cutting edge – piloting AI, IoMT, blockchain, AR/VR, and digital twin solutions, sometimes even across multiple organizations at the same time. They can bring this experience to your project, helping you adopt new capabilities with lower risk and faster integration. This approach reduces the innovation gap between vision, investment, and execution.

Cost Optimization with Strategic Sourcing

Healthcare budgets can be tight, and leaders need to stretch every dollar without sacrificing quality. Healthcare CIO outsourcing decisions often involve global delivery models, blending onshore strategy with nearshore or offshore execution. This approach lowers costs while retaining the expertise necessary for high-compliance environments. By scaling teams up or down as needed, they avoid long-term staffing overhead. Transparent cost models also make budgeting much more predictable.

Scalable Workforce on Demand

Healthcare projects often require sudden bursts of capacity (for example, when a pilot project is greenlit for enterprise rollout). External partner Healthcare software teams can back up your project with qualified professionals who understand industry-specific regulations and workflows. This eliminates the lag and cost of recruiting, onboarding, and training new full-time staff. Scaling down after peak demand is equally straightforward, protecting your operational budgets.

Building In‑House or With Healthcare Product Development Partner? Pros and Cons

This choice will determine timelines, budgets, risk profiles, and even the long-term agility of your project. In-house teams offer direct control and institutional knowledge, while Healthcare product development partner can bring specialized expertise and speed. Neither approach is universally “better” – the right choice depends on your strategic priorities, current capacity, and the stakes of the project.

In-House Benefits

Full Control. Direct oversight of every decision, adjustment, and priority shift.
Deep Organizational Context. Staff already know your workflows, policies, and patient needs.
Long-Term Capability Building. Skills developed internally remain as lasting assets.

In-House Challenges

Capacity Limits. Existing workload may greatly delay project progress.
Talent / Tech Gaps. Certain niche skills (e.g., FDA-regulated software) may be missing.
Slower Ramp-Up. Recruiting and onboarding specialized teams always takes time.

Outsourcing Benefits

Specialized Expertise. Quick access to industry-specific skills usually not available in-house.
Faster Delivery. Established teams and proven frameworks greatly accelerate time-to-market.
Flexible Scalability. You can easel scale teams up or down without long-term HR commitments.

Potential Challenges

Integration Effort. Requires alignment with your processes, culture, and governance.
Knowledge Transfer Needs. Critical know-how must be documented for internal use post-project.
Vendor Dependence. Overreliance on one provider can potentially create future bottlenecks.

Critical Projects Delivered with a Healthcare Product Development Partner

Theories and comparisons are useful, but decision-makers rarely act on theory alone. What truly builds confidence is seeing how similar challenges were solved – faster, safer, and with better ROI – with a targeted Healthcare software strategic partner. These case studies are more than success stories. They’re blueprints for how to combine in-house vision with external execution. In each example, Healthcare CIO outsourcing decisions paid off in speed, compliance, and lasting value.

Clinic Platform – Agile Delivery Transformed a Global REVIV Network

Ultra-fast delivery mattered the most. Our external team delivered a responsive, secure clinic network portal loaded with content tools and analytics. Bringing us for UX, content management, and agile delivery led to a 24% cut in admin time, 19% faster info access, and a 14% rise in NPS.

Learn how our external team built a centralized hub supporting over a hundred clinics with the most recent information.

READ CASE STUDY

AI-Driven Neuroscanning System – External Partnership Secured Investment

A neuroscience startup needed to validate its AI-driven brain scanning prototype – fast. Our external project management, UI, and data architecture expertise made this possible. Eventually, we managed to cut time-to-market by an extra 17%, and delivered a fully functional slick tablet UX.

Check out how AI meets care with precision. Learn how Healthcare software vendor partnerships accelerate innovation.

READ CASE STUDY

Clinical Trial Platform – Getting External Partner for Healthcare Innovation

Handling sensitive, high-volume biomedical data requires high performance and top security. Our client’s project needed both. Our external team seamlessly integrated with the client’s in-house backend team. We engineered intuitive dashboards, cutting monitoring time by 23% and boosting satisfaction to 93%.

Efficient clinical data platforms start with the right partner. Discover how outsourced UI accelerated clinical insights.

READ CASE STUDY

Conclusion: External Collaboration Can Become a Competitive Advantage

Time, precision, and Healthcare innovation aren’t optional – they’re mission-critical. An external development partner in Healthcare can bring the capacity, skills, and perspective, turning high-stakes projects into measurable wins. By strategically combining in-house insight with partner expertise, you can accelerate delivery, reduce risk, and unlock new opportunities for growth. 

The question is no longer IF you should collaborate – but HOW SOON. When your roadmap needs speed and high-end experience, a trusted partner can be your growth-hack opportunity. Book a meeting and tell us about your project.

Telehealth, simply put, is some type of delivery. It helps to provide health care services when patients and health professionals are separated by distance via remote technologies. Telehealth uses technologies for the exchange of information for the diagnosis and treatment of diseases and injuries for the patients. Live video conferencing, mobile health apps and remote patient monitoring (RPM) are examples of technologies used in telehealth.

It’s Healthtech time

Telehealth is improving the healthcare industry in many ways, the first of which is increasing its accessibility. Telehealth allows specialists to visit patients virtually from any place in the world by improving access as well as making a wider range of healthcare services available via telemedicine.

Today’s Telehealth environment consists of a global ecosystem of myriad digital solutions.  There are two alarming end-users trends that you should pay attention to when considering Telehealth design and solutions.

1. What doctors struggle the most with
2. What people looking for when they choose the healthcare providers

Providing virtualized healthcare to any place in the world is one of the best-known applications of telehealth. But the medical industry is using it in several other ways, including:

• Urgent help in distance. It can be a headache or sore throat. There are many medical complaints that aren’t life-threatening, but they need some professional attention. Virtual care services allow skilled health personnel to treat minor complaints, including providing appropriate prescriptions.
• Stay in contact. Qualified medical personnel can use messages, phone and video calls to follow up the patients after they are discharged from the hospital. This way, improves worker productivity from not having to take time off and travel to appointments and ensures each patient understands the importance and carries out recovery and treatment plans. Also, telehealth platforms can automate much of the communication process, including sending reminders to the patients.
• Updating online prescription. Telehealth provides the possibility to update online prescriptions even If you’ve been unable to get to your own doctor to refill a current prescription.
• Monitoring of patients with chronic conditions. For these patients, it is one of the best benefits of telehealth. Virtual care helps those who have mobility issues, mental illness, and other conditions that may prevent them from going to in person medical appointments.
• Facilitating care to rural areas. Telehealth is a great way to provide patients in places that are outside the current health delivery system with access to quality care. In the event of a medical emergency, telemedicine makes it possible to coordinate with specialists in other regions without wasting time to provide patients with effective treatment.
• Increased patient satisfaction. In addition to referrals, many patients assess and choose healthcare providers through online reviews. As such, you must have positive reviews that will attract new patients. Telemedicine helps improve patient satisfaction scores by providing convenience of care and reducing wait time. The providers have the opportunity to offer remote services to the patients and make it convenient for them to receive medical attention. Also, this process reduces in-hospital visits.
  

All right, let’s move on to the design

Telehealth platforms require a unique approach to service design. As you can imagine, it isn’t the same way, say, for a food delivery service.

Telehealth is not about technology, it’s about people

That’s a good reminder that you need to create space for telehealth that provides human connections and assistance. The healthcare industry is unique and complex, and it can be challenging to set up. Establishing fundamental principles to guide telehealth design will help us keep sight of the user experience and user journey throughout different healthcare systems.

In this article, we’ll highlight the important and unique challenges in the design faced by digital health companies and startups.

1. Research. To begin, you need a shared understanding of how you usually provide face to face care. You will need a solid understanding of the patient’s journey through your service.
2. Construction. Based on our research findings, you need to discuss them with your client. There is the moment when you draft innovative solutions and delve into user journeys. We identify the most promising ideas based on jointly developed options. Service design can be quite abstract. The main idea is to find key service touchpoints.
3. Strategize and develop Next, it is necessary to work with your clients to co-create a product roadmap and business strategy. Together with medical professionals, you develop an extensive plan of the envisioned telehealth design, listing interactions between users, new processes, and workflows. Also, don’t forget to define the physical and digital things that will be used. By the end of this step, you’ve created visual content and material to start the development process.
4. Taking it live. From our experience, we recommend turning digital and physical artifacts into minimum viable products (MVP).  MVP is essential to clinical trials. There is a product that has basic features and can be used to get feedback from the users.

After the main last modifications, it’s time for launch! At this stage, it’s important to provide testing to ensure that the envisioned workflow and interactions are happening as intended.

That’s it

To sum up, telemedicine is full of benefits for patients and healthcare providers. When people have had a taste of telehealth, they’re willing to continue using this convenient care option.

Telehealth’s future looks very bright, doesn’t it?

Also, it’s obvious to see continued strong growth and upgrade around devices, communication channels, telemedicine services, and telehealth platforms. Look for them to become increasingly user-friendly and convenient. As this happens, we can expect to see a resulting increase in users. After all, good design is the right way to improve engagement.

Designers will need to imagine themselves in both the patients’ and providers’ roles during the preparation for the start to create the design for telehealth. Every detail of a visit, from the method of scheduling appointments to the distribution of follow-up procedures, should be carefully planned to ensure the best outcomes and clear understanding.

We can expect to see digital pharmacies, virtual appointments, online triage tools, and remote monitoring gain in popularity. It may well become the new normal in healthcare.