Call monitoring platform:
Helping users increase efficiency by 17% with real-time call data

industry
Telecom
team size
10
country
Israel
Client Name
Omnitelecom
Call monitoring platform: Helping users increase efficiency by 17% with real-time call data
Call monitoring platform: Helping users increase efficiency by 17% with real-time call dataCall monitoring platform: Helping users increase efficiency by 17% with real-time call data
Call monitoring platform: Helping users increase efficiency by 17% with real-time call data

Sign-in

Omnitelecom’s solution welcomes users with a sign-in screen like any other SaaS platform. We ensured the sign-in process was simple and intuitive, all while implementing robust data protections and validation rules to secure access to the platform.

As a result, the sign-in process is fast and straightforward. The task success rate for these user flows reached 94% during our user testing.

Call monitoring platform: Helping users increase efficiency by 17% with real-time call data

Dashboards

The platform’s dashboards display call data in real time. This data includes waiting and incoming calls, answered calls, abandoned calls, agent availability, and more. To meet the needs of different user categories, we implemented four types of dashboards: live, sales, service, and finance dashboards.

To ensure that users can grasp all data at a glance, we visualized key metrics in charts and graphs that are updated in real time. Our focus on smooth performance for real-time data updates resulted in a <50 ms latency for data refreshment under various loads.

Call monitoring platform: Helping users increase efficiency by 17% with real-time call data

Call logs

This section, dubbed Call Detail Record, organizes all incoming and outgoing calls in a comprehensive, easy-to-browse table. The table contains all the call information: caller ID, source, status, destination, dialed number, date/time, and duration. Users can also add calls to favorites, listen to the call’s recording for quality assurance, and share links to those recordings.

We streamlined navigation and browsing experiences to enable users to quickly find the call data they’re looking for. At the same time, the data is stored in the company’s database, mitigating security risks and protecting customer privacy.

Call monitoring platform: Helping users increase efficiency by 17% with real-time call data

Reports

The platform allows users to generate reports to facilitate working with available call analytics. We implemented 11 pre-built report templates, covering everything from agents and average hourly to traffic and status changes reports. The report contents can be customized to meet users’ needs.

We thoroughly tested the report generation features to ensure they remained intuitive and reliable. As a result of our improvements, report generation speed increased by 12%, and the task success rate for associated user flows reached 91%.

Call monitoring platform: Helping users increase efficiency by 17% with real-time call data

Real-time notifications

User research showed that the target audience across user categories expected the platform to support real-time alerts to keep them updated on the latest changes in call data. So, we implemented the notification window, available in the platform’s top bar, and minimized latency for the alerts.

As a result, users get alerted about updates or issues immediately. This enables business users to resolve problems promptly and react to changes as they happen.

Call monitoring platform: Helping users increase efficiency by 17% with real-time call data

Search

To facilitate data retrieval, we added a search bar to the Call Detail Record section. The search supports semantic queries and allows filtering results using parameters like date and time ranges.

The search proved helpful and convenient for the target audience. Early feedback cited its versatility and relevance to the results it produces. We also ensured the search was quick, minimizing the response time during our iterative interface improvements.

Call monitoring platform: Helping users increase efficiency by 17% with real-time call data
Call monitoring platform: Helping users increase efficiency by 17% with real-time call data
Web Application for Communication Providers | Darly Solutions Portfolio
5.0 avg rating

Testimonials

The responsiveness, attention to detail and high-level communication from Darly Solutions was outstanding. Communication with the team was all online and was absolutely seamless. They were highly responsive, worked to tight deadlines and provided great feedback and communication throughout the entire project to ensure it remained on schedule and all quality requirements were being met. They exceeded all of our expectations, from design through to delivery.

Kieran Donovan
Kieran Donovan
Managing Director, Corporate Advisory Firm

LLC Darly Solutions's team performs well since the collaboration started. They are fluent in specific programming languages, they are also fluent in English, and they have a great response time. What is most unique and impressive about Darly Solutions is that everyone in the team is inherently communicative and understands the expertise of their respective fields. The team is very agile and can predict stress situations in which we work together to fix and maintain.

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Carol Arao
Product Owner, Software Development Company

Darly Solutions' work so far inspires confidence, as they're skilled and trustworthy. The health platform is incredibly happy with their work. The team at Darly is communicative, responsive, and responsible. I’d recommend them to people looking to do more than build a simple little software.

Jürgen Bröker
Jürgen Bröker
Executive Director, Healthcare Platform Co.

By collaborating with Darly Solutions, there is a significant improvement in the project's quality of codes compared to their original codebase. They lead efficient project management and keep the client updated with their reports. They're a flexible team that delivers promising results. They don't just do as they're told, they actively participate in the design process, which is going to yield us a much better platform in the end.

PJ Fisher
PJ Fisher
Head of Tech, Software Consulting Firm

Darly Solutions was able to develop the site with all functions running. The team was responsive throughout the engagement. They excelled at scheduling and delivered projects on the specified timeline. The whole team was a pleasure to work with. I am very glad that I entrusted them with my project, this is the best company for me!

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The quality of their work is very high, and we get very good customer feedback on what our site looks like. They're very reliable and have a great overview of the technologies they're using. They meet our deadlines and are very accurate with their time estimations on a project. In addition, they're responsive and great with communication with a great command of English — it's very easy to talk to them. Moreover, we've integrated them into our development and scrum process, where we have daily stand-ups with their project manager and developers through Slack.

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Head of Technology, PSS AG

LLC Darly Solutions are highly skilled at UI/UX and follow very good engineering standards, and have been very professional in its approach to all the work to date (including the initial consultancy, which was the deciding factor). They have taken ownership of the work in way that demonstrates how much they value the work they are doing and consequently the work we are doing. I am gaining confidence that the decisions they make are good decisions and that this will result in a product that will exceed our initial expectations.

Gordon Lang
Gordon Lang
CTO, Vidina Solutions Ltd

Darly Solutions developed the app in a quick manner, and the code quality was excellent. The professional team was committed to building a successful product. The code quality was good, and the app has been built in a little more than 1 month, which is a result I'm very happy with. They were laid back but professional at the same time.

Piotr Nowakowski
Piotr Nowakowski
Founder, 79 Characters, Inc.

Darly Solutions’ work helped my business tremendously. They were able to identify key areas for growth and improvement. The team was communicative and professional throughout the entire engagement. LLC Darly Solutions is a solutions-oriented vendor that drives results. They’re really professional and they know what they’re doing. The team knows how to identify my problems and solve them.

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Maiza Simeon
Founder, Food App Startup

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