Call-tracking and managing platform to collect and analyze crucial data
The platform monitors and collects all information about user activity with telecommunications services, including incoming and outgoing calls and call duration, and provides the customer with relevant reports. It is a global telecommunications provider specializing in providing state-of-the-art services and solutions that enable organizations to serve the dynamic needs of today's customers.
The client's company was founded as a communications and telephony software technology house. Today, enterprises, contact centers, medical organizations and hospitals, military and security forces, and emergency response teams worldwide use its revolutionary solutions and services worldwide to streamline operations, reduce costs, and improve customer service. The company's hallmark is its commitment to providing first-class service and customized solutions that help achieve the customer's business goals.
The aim was to create a panel for tracking statistics of a phone provider in Israel, and a separate web service using React technology. The objective was to have access to more organized customer call data. Since our client's company provides its services to different types of businesses, the future platform had to include a set of straightforward and basic functionality and design for effective and convenient use by each client.
Our development team successfully implemented the project using ready-made backend materials. The entire web service was built using React technology and its components. As a result, our client has a communication solution that helps support organizations, businesses, and individuals and meets all their needs in appropriate business niches.
The application provides its users with special reports, notifications, and detailed analytics. With these features, users can quickly and efficiently monitor all system calls and easily control and manage the tracking process. In addition, all users can monitor and view call records for quality assurance.
A login function is an essential part of any system which requires protected access, as it helps to ensure that only authorized users can access the necessary data and resources. Login functions for the platform were designed to be secure, with robust authentication methods in place to protect user information and credentials.
A dashboard is a powerful tool that collects and tracks all the data related to users' calls. It acts as a central hub, collecting and displaying data from various sources, making them easy to access and analyze. Also, it includes essential visualizations such as graphs and charts that make interpreting all the incoming data easier.
This section contains features such as data collection records that are created each time a user makes or receives a call. It records all the details of the phone call - the date and time, the duration of the call, and the callers' phone numbers. This information is then stored in the telecommunications company's database and is confidential to its customers, ensuring that their data is not misused.
In summary, our team developed a promising solution that gives our client a competitive advantage, both now and in the long term. This friendly web application offers a comprehensive call-tracking functionality with a set of essential features. This application covers all the bases, from tracking inbound and outbound calls to organizing call logs. Additionally, it allows users to review past conversations and monitor the success of campaigns. Furthermore, it can be easily integrated with other systems, making it an excellent solution for businesses of all sizes.
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